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Customer Success Manager at Everfield. Remote Location: Lithuania - Vilnius | Remote. About Everfield. Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.. About us. Frontu is a field service management software provider focusing on frontline field service workers. It delivers a digital solution for companies in heavy equipment, vending, facility management, utility, security, and HVAC industries.. At Frontu, we are doubling down on our focus on helping frontline workers do their best. With solid industry know-how, we have saved hundreds of hours of technical work per month, turning that into massive savings for our 250 customers.. What You Will Do. Be the best trusted advisor for Frontu client. You should measure and keep track of upsell and renewals metircs. Escalate them with management team and take actions if needed. In an ideal world, there would be no complaints, but that might be boring, so from time to time there might be some. And you will be the hero, to accept, review and solve them! Not necessarily on your own, we work here as a team. Regularly update CRM to be sure nothing is missed and follow up on your pipeline. Monitor, research and analyse the customer needs and business potential. What We Expect. Someone who could become our product expert with a confident voice. At least 2 years experience in a B2B/SaaS customer success or account management or similar role.. Excellent negotiation and communication skills. Excellent verbal and written communication skills in . English. (our work language). Excellent verbal and written communication skills in . Latvian or Russian. Time management is a key to success. Right time to call, have a coffee, keep promises is your field of expertise. Critical-thinker and problem-solver, ability to self-motivate and stay on task with minimal supervision or no supervision at all. What We Offer. Experience working in a remote first environment with learning by doing attitude. Flexible working hours. An exciting, growing startup environment. A small group of open-minded and passionate people. Opportunity for professional growth and becoming as AE. Professional and “can do” attitude. We can do everything, but at the same time, we know that not everything is needed. Workations, donuts, team buildings, inside jokes and willingness to help