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Director, Top Creator Management at Patreon. Remote Location: New York. Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases. . Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:. $8 billion+ in revenue generated since Patreon's inception. 60 million+ free new memberships for fans who may not be ready to pay just yet, and. 10 million+ fans paying each month for exclusive access to creators' work and community.. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a. Director, Top Creator Management. to support our mission.. This role is based in . New York and San Francisco . and open to those who are able to be in-office 2 days per week on a hybrid work model.  This role is also open to remote applicants based in . Los Angeles. . About the Team . The Top Creator Management team leads Patreon's most strategic creator relationships - 500-750 of our highest-earning creators. As the manager of the team you’ll drive strategic vision and operational excellence for our premium creator success function, ensuring our most valuable creators achieve exceptional growth while becoming passionate advocates for Patreon. This role requires a unique blend of senior leadership experience, deep understanding of creator business models, and proven ability to scale high-touch customer success operations.. You'll manage a diverse team of Dedicated Partner Managers across Strategic, Growth, and Hybrid functions, each requiring different approaches to creator relationship management. Your team will be responsible for significant revenue retention and expansion within our top creator segment, while also serving as the voice of our most influential creators in product development and company strategy. About the Role. Leadership & Team Management. Build and lead a world-class team. : Recruit, develop, and retain top talent across Strategic, Growth, and Hybrid DPM roles, creating clear career progression paths and fostering a high-performance culture. Set strategic vision. : Define and execute the long-term strategy for top creator success, at both the team and individual account management level, aligned with company OKRs and creator economy trends. Drive operational excellence. : Establish scalable processes, frameworks, and systems to efficiently manage 500-750 high-value creator relationships. Coach and develop. : Provide ongoing mentorship to DPMs, helping them navigate complex creator relationships and grow their strategic consulting skills. Foster collaboration. : Work cross-functionally with Product, Marketing, Engineering, and Data Science to ensure creator needs inform company priorities. Strategic Business Management. Own revenue outcomes. : Drive retention, expansion, and advocacy metrics across the top creator portfolio, directly impacting Patreon's largest revenue segment. Portfolio strategy. : Develop sophisticated segmentation and coverage models to optimize resource allocation and maximize creator outcomes. Relationship orchestration. : Oversee high-stakes creator relationships, including contract negotiations, retention deals, and strategic partnerships. Creator lifecycle management. : Design and implement frameworks for onboarding, growth acceleration, and long-term retention of top creators. Market intelligence. : Stay ahead of creator economy trends, competitive threats, and emerging creator needs to inform product and business strategy. Cross-Functional Partnership. Product influence. : Serve as the primary voice of top creators in product development, ensuring roadmap alignment with high-value creator needs.  Synthesize creator feedback and market intelligence to inform company strategy and competitive positioning. Marketing collaboration. : Partner with Creator Marketing to develop case studies, advocacy programs, and co-marketing opportunities. Executive communication. : Regularly brief leadership on top creator portfolio performance, risks, and opportunities. Creator Intelligence. : Work with data science to increase the sophistication with how we segment our creators and the specific behavioral levers we want to influence. Operational Leadership. Performance management. : Establish clear KPIs, reporting cadences, and accountability frameworks for team performance. Process optimization. : Continuously refine creator success methodologies, tools, and workflows to drive efficiency and outcomes. Crisis management. : Lead response to creator escalations, competitive threats, and retention challenges. Technology and tools. : Partner with internal teams to implement and optimize creator success platforms and analytics. About You. Leadership Experience. 8+ years. in customer success, account management, or partnerships leadership roles in tech, with direct experience managing teams of 15+ people. 5+ years. leading revenue-responsible teams in B2B2C or B2B SaaS environments, with proven track record of achieving retention and growth targets. 3+ years. in senior roles within the creator economy, digital media, or entertainment industry, with deep understanding of creator business models. Functional Expertise. Strategic business acumen. : Proven ability to develop and execute complex business strategies that drive both customer and company outcomes. Revenue management. : Track record of managing $50M+ in ARR or equivalent value portfolios, with demonstrated success in retention and expansion. Relationship building. : Exceptional ability to build trust and influence with high-profile personalities, agents, and multi-stakeholder creator teams. Analytical leadership. : Strong data-driven decision making skills with ability to translate complex metrics into actionable strategies. Change management. : Experience leading organizational transformation and scaling high-touch customer success functions. Industry Knowledge. Creator ecosystem expertise. : Deep understanding of creator monetization strategies, audience development, and platform dynamics. Partnership experience. : History working with talent agencies, MCNs, or creator management companies. Platform knowledge. : Familiarity with subscription, membership, and community monetization models. Market awareness. : Understanding of competitive landscape including Substack, YouTube, Twitch, and emerging creator platforms. Personal Attributes. Executive presence. : Confident representing Patreon with high-profile creators, agents, and internal executives. Strategic thinking. : Ability to see both big picture opportunities and tactical execution details. Adaptability. : Comfortable operating in fast-paced, evolving environment with changing priorities. Creator empathy. : Genuine passion for helping creators succeed and understanding of their unique challenges. Collaborative leadership. : Skilled at influencing without authority and building consensus across diverse stakeholders. Operational rigor. : Strong focus on execution, accountability, and measurable outcomes. Technical Requirements . Platform expertise. : Advanced experience with Salesforce, customer success platforms, and analytics tools. Communication skills. : Exceptional written and verbal communication, including presentation and storytelling abilities. Project management. : Experience with complex, multi-stakeholder initiative management and execution. About Patreon. Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:. Put Creators First | . They’re the reason we’re here. When creators win, we win..  . Build with Craft | . We sign our name to every deliverable, just like the creators we serve.. Make it Happen | . We don’t quit. We learn and deliver..  . Win Together | . We grow as individuals. We win as a team.. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be  intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.. Patreon reserves the right to modify or update compensation and benefits at any time.