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Office or Remote Call Center Agent at Eagle Home Health. Remote Location: Des Moines, IA. Eagle Home Health is seeking a driven and customer-oriented Office/Remote Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our clients and their families, providing excellent customer service and support. Your role will be crucial in helping us maintain a high level of satisfaction for our clients and promoting our services as a premier home health care provider.. Responsibilities:. - Answer incoming calls from clients and their families, ensuring a professional and friendly demeanor at all times.. - Respond to inquiries and provide accurate information about our services, pricing, and availability.. - Schedule appointments and coordinate with our team of caregivers to ensure timely and efficient delivery of services.. - Maintain client records and update our database with accurate and relevant information.. - Follow up with clients to ensure satisfaction and address any concerns or issues promptly.. - Collaborate with other team members to identify process improvements and provide the best possible service to our clients.. - Perform data entry tasks and maintain accurate records to assist in analytics and reporting.. - Adhere to all HIPAA regulations and maintain confidentiality of client information.. - Meet or exceed daily, weekly and monthly performance targets and call metrics.. Requirements:. - High school diploma or equivalent.. - At least 2 years of experience in a call center or customer service role.. - Excellent communication and interpersonal skills, with a professional telephone manner.. - Ability to multitask and handle high call volumes while maintaining attention to detail.. - Proficiency in computer applications such as Microsoft Office, Excel, and client databases.. - Experience in home health care or healthcare setting preferred but not required.. - Familiarity with HIPAA regulations and handling confidential information.. - Strong problem-solving and time-management skills.. - Willingness to work flexible hours and adapt to a fast-paced, dynamic environment.. Benefits:. - Competitive salary and benefits package.. - Training and development opportunities to enhance your skills and advance your career.. - Supportive and collaborative work environment.. - Opportunity to make a meaningful impact and help improve the lives of others.. At Eagle Home Health, we are committed to providing the highest quality of care to our clients and their families. As a Call Center Agent, you will play a crucial role in achieving this goal by providing excellent customer service, promoting our services, and maintaining client satisfaction. If you are passionate about making a difference and have the skills and experience we are looking for, we want to hear from you. Apply now and join our team!