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Documentation Specialist (Remote) at Meadow. Remote Location: Jamaica. At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 90+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally.. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.. Why join:. Remote-first, global team. — work from anywhere, be trusted to deliver. Fair, transparent compensation. — competitive pay, benchmarked globally.. High expectations, high support. — we invest in training and growth. Respect and humanity. — no burnout culture, no hero worship. Real-world impact. — your work supports families when it matters most.. Learn more about our global teams . here. . . If this sounds like your kind of team, reach out!. About the Role:. As a Documentation Specialist, you will work with doctors, medical facilities, and families to ensure death certificates are completed accurately and filed on time. You’ll follow up to obtain medical details, secure required signatures, and confirm all documentation meets state requirements.. You’ll own key steps of the filing process and collaborate closely with our Filing Specialist and operations team to keep cases moving forward. Throughout the process, you’ll keep families informed and ensure no details are missed.. This role requires persistence, strong attention to detail, and the ability to work independently while coordinating with a distributed team. If you’re organized, professional, and motivated to support families during a sensitive time, this role offers meaningful and impactful work.. What You’ll Do:. Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, demonstrating professionalism, persistence, and sensitivity.. Review, verify, and document medical information in accordance with state regulations, maintaining precise records and providing timely updates to families and internal teams.. Manage multiple cases simultaneously by proactively identifying and resolving delays, and collaborate closely with the Filing Specialist to meet deadlines and ensure families feel supported throughout the process.. Requirements & Qualifications:. 2+ years of experience in office administration, deathcare services, or another role involving follow-up and detailed documentation.. Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach.. Able to manage multiple cases at different stages, meet strict filing deadlines, and keep accurate records.. Skilled at explaining requirements simply, listening with empathy, and documenting information precisely.. Quick to learn and use modern tools like Notion, Slack, and Aircall to stay connected and organized.. Details:. Remote, full-time. Compensation:. $5.00-$8.40/hr. Tools. : HubSpot (CRM), Aircall (phone), Slack, and our case management system. Shift:. Monday-Friday, US Business hours. Why Join Us:. Fully remote. : Work from anywhere. Benefits. : PTO, 10 Paid Holidays, Paid Training. Global collaboration:. Work with teammates around the world.. Purpose-driven work: . Make a real difference during one of life’s most meaningful transitions. Supportive, growth-minded team. : Bring your drive and eagerness to learn; we’ll support you every step of the way. Team & Culture:. Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.