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Documentation Specialist (Fully Remote) at Meadow. Remote Location: Philippines. Meadow is transforming end-of-life care, one of the largest and most overlooked industries in America. In under two years, we became the largest independent funeral home in California and have since expanded to multiple states, with more markets on the way. We’ve earned an 80+ NPS, glowing reviews, and the trust of hundreds of families every month.. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.. Why join:. Remote-first, global team. — work from anywhere, be trusted to deliver. Fair, transparent compensation. — competitive pay, benchmarked globally.. High expectations, high support. — we invest in training and growth. Respect and humanity. — no burnout culture, no hero worship. Real-world impact. — your work supports families when it matters most.. Learn more about our global teams . here. . . If this sounds like your kind of team, reach out!. About the Role:. Death certificates are one of the most consequential documents a family will ever deal with and getting them right, on time, is something they shouldn't have to worry about. As a Documentation Specialist, you'll make sure they don't.. You'll work directly with physicians and medical facilities to obtain accurate cause-of-death information, secure required signatures, and ensure all documentation meets state requirements. You'll own key steps in the filing process, collaborate with our Filing Specialist and operations team, and keep families informed throughout.. This role calls for persistence, precision, and genuine care. You'll often be navigating busy medical offices and sensitive family situations at the same time and doing it with calm professionalism is what makes the difference.. What You’ll Do:. Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence.. Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step.. Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met.. Keep families updated with clear, empathetic communication — translating complex requirements into language that's easy to understand during a difficult time.. Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.. Requirements & Qualifications:. 2+ years in office administration, healthcare, deathcare, or a role involving persistent follow-up and detailed documentation.. Comfortable making consistent follow-up calls and navigating busy medical offices — courteous and solution-oriented even when doors are slow to open.. Strong case management instincts - able to juggle multiple open files, meet strict deadlines, and keep records airtight... Able to communicate with empathy and clarity - whether explaining next steps to a grieving family or following up with a physician's office for the third time.. Motivated by work that matters - you want to look back and know you made a hard moment easier for real people.. Details:. Remote, full-time. Compensation:. $4.50-$7.00/hr. Tools. : HubSpot (CRM), Aircall (phone), Slack, and our case management system. Shift:. Monday-Friday, US Business hours . Why Join Us:. Fully remote. : Work from anywhere. Benefits. : PTO, 10 Paid Holidays, Paid Training. Global collaboration:. Work with teammates around the world.. Purpose-driven work: . Make a real difference during one of life’s most meaningful transitions. Supportive, growth-minded team. : Bring your drive and eagerness to learn; we’ll support you every step of the way. Team & Culture:. Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.