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Digital Patient Experience Coordinator (Part-Time, Remote) at Growth Troops. Remote Location: South Africa - Cape Town. Digital Patient Experience Coordinator (Part-Time, Remote). Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!. We’re looking for a . Digital Patient Experience Coordinator. to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.. This is . not. a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.. What You’ll Do:. Engage promptly. with SMS inquiries and occasional phone calls. Hold consultative conversations. to understand wellness goals and patient concerns. Coordinate appointments. using tools like Calendly. Maintain accurate records. in our CRM (training provided). Foster relationships. by showing empathy, curiosity, and professionalism. Follow up. thoughtfully to encourage appointment scheduling. What You Bring:. Tech-savviness and a quick learning curve for new tools. Comfortable using CRMs, telehealth platforms, or calendars. Great communication skills—both written and verbal. A genuine interest in health and wellness fields. Availability during U.S. East Coast business hours (16:00–24:00 GMT). Attention to detail in all communications and documentation. Why You'll Love It Here:. Work that matters. —help people take steps toward better health. Flexible hours. and part-time stability. Professional growth. with tools like DrChrono, Go High Level, and more. Supportive culture. focused on empathy and care