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IT Contractor (6 months - 100% Remote USA) at Hopper. Remote Location: New York - Remote. About the Job. At . Hopper Technology Solutions (HTS). , we power the technology behind one of the fastest-growing travel platforms in the world. As an . IT Operations Specialist. , you’ll be a vital part of the team that keeps our global workforce connected, productive, and secure.. This role is ideal for a process-driven professional with strong technical skills and a passion for operational excellence and end-user experience. You will help streamline IT workflows, manage critical support systems, and ensure consistent technical performance across our fast-paced, globally distributed teams.. Working at the intersection of technology and travel, you'll directly contribute to Hopper’s mission of making travel easier and more accessible through innovative solutions.. If you're excited to support a high-growth, tech-driven environment and thrive on solving complex IT challenges with a collaborative mindset—HTS is the place for you.. What would your day-to-day look like:. Managing the IT User Lifecycle (onboarding and offboarding). Managing the Computer/Device Lifecycle (procurement, delivery, support, retrieval). First level IT Support. An ideal candidate has:. 2+ years of experience. in an IT Support or IT Operations role within a global environment.. Proven ability to thrive in a . process-driven environment. with a strong commitment to following, documenting, and improving procedures.. Extensive experience managing and troubleshooting . enterprise-level Mac and Windows operating systems.. Hands-on experience with the administration and integration of . SaaS applications. (e.g., Google Workspace/G Suite, Okta, Jira, Slack, MDMs).. Appetite for automation. and efficiency, with fluency in at least one . scripting language . (e.g., bash, Python, or PowerShell).. A foundation in basic networking troubleshooting (TCP/IP, DNS, Wi-Fi, VPNs).. Exceptional organizational skills, a strong sense of . ownership. , and meticulous attention to detail.. Highly collaborative with excellent written and verbal communication skills in . English. .. Perks and benefits of working with us:. Well-funded and proven startup with large ambitions.. Flexdesk All Access Pass & Work-from-home stipend. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. #LI-REMOTE. More about Hopper. At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.. Here are just a few stats that demonstrate the company’s recent growth:. Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials... Come take off with us!