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Account Specialist, Growth at 1Password. Remote Location: Remote (United States | Canada). About 1Password. At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. . If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.. The Account Specialist- Growth is a crucial part of our sales cycle, responsible for ensuring the success and satisfaction of our high-volume transactional customers. This position plays a vital role in articulating the value of 1Password to customers and prospects, assisting, and creating strong relationships with our inbound clients and matching our product with the customers needs. Additionally, this role helps with driving value for our customers and provides best practice guidance on using the platform, ultimately leading to expanding our current and new customer base. This role requires a proactive and customer-focused individual with a passion for technology and a commitment to delivering world-class customer experiences with new and existing customers.. This is a remote opportunity within Canada and the US.. What we're looking for:. 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment. . Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc). Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.. Create and deliver compelling sales presentations to prospective clients to achieve sales goals.. . Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way. . Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat). . Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner. . Strong interpersonal skills with a demonstrated ability in building customer relationships . . Preferred: Experience with 1Password or other password managers. . Preferred: Experience with Salesforce, Gainsight etc. or related. What you can expect:. Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions.. . Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.).. . Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner. . Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities. . Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures. . Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction. . Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed. . Utilize Salesforce to accurately manage, track, and report sales activities and results. USA-based roles only: The annual base salary for this role is between $60,000. . USD and $81,000. . USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.. Canada-based roles only: The annual base salary for this role is between $55,000 CAD and $75,000. . CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.. Our culture . At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. . You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, . 1Password is not for everyone. . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. . We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.. Our approach to remote work . We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.. What we offer. We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: . Health and wellbeing. 👶 Maternity and parental leave top-up programs. 🏝 Generous PTO policy . 💖 Four company-wide wellness days . Growth and future . 📈 Company equity for all full-time employees. 💸 Retirement matching program. 🔑 Free 1Password account. Community . 🤝 Paid volunteer days . 🌎 Employee-led inclusion and belonging programs and ERGs. 🏆 Peer-to-peer recognition through Bonusly. You belong here.. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See . here. for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing . this form. . For additional information see our . Candidate Privacy Notice. .