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Customer Success Manager at Botnet. Remote Location: Philippines - Remote. Responsibilities: . Successfully and consistently deliver ROI and value for our customers. Building strong relationships with clients based on your ability to earn their trust and . deliver . Proactively identifying business goals and pain points, and opportunities where we. can deliver even greater value for our customers. . Analyzing key account statistics and performance metrics to identify pain points while . educating customers in order to drive performance. . Simultaneously and successfully managing multiple client relationships. . Responsible for maximizing customer retention by proactively identifying risks, . analyzing client data to spot red flags, and escalating issues to cross-functional teams . to ensure customer satisfaction and prevent churn. . Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult . on their business challenges and objectives . Be the voice of your customers by advocating internally for solutions to boost long-term . customer value. . Conduct regular business reviews and working sessions that will empower clients to . maximize the full potential of our platform, over email and video calls . Requirements: . 2+ years of experience in the field. . Experience in a client-facing role - preferably in a SaaS, e-commerce, or marketing . environment (In an English-first speaking environment / with Australian customers ). Proactively drive customer retention by identifying risks, raising red flags, and . escalating issues. The candidate will also be responsible for identifying and executing . cross-sell and upsell opportunities, working closely with Sales and other teams to . increase account growth and maximize customer lifetime value. . Positive attitude and remarkable ability to build rapport from initial conversation and . throughout the client lifecycle . Hunger to work in a hyper-fast-paced and ever-changing environment . Superior organization and prioritization skills, along with focused attention to detail . Commercially savvy . Technical attitude, including general knowledge pertaining to web, analytics and . tracking, CMS platforms, and APIs . A general understanding of the digital marketing space, including SEO/SEM, Social . Media, Email marketing, and eCommerce best practices - a HUGE advantage! . English - native level preferred . Proven ability to work independently and effectively in a remote environment, . managing tasks and communication while separated from the central team.