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Customer Success Manager- US Remote at Swarmia. Remote Location: US - East Coast: Remote. Customer Success Manager. US East Coast - Remote. About Swarmia. Swarmia brings data-driven insights to software development, helping engineering teams understand their workflows, identify bottlenecks, and improve processes. Our platform connects to tools like GitHub and Jira to provide actionable insights on team performance and engineering effectiveness. We partner with innovative companies from fast-growing startups to enterprises focused on building better engineering cultures. At Swarmia, we believe in transparency, continuous improvement, and building products that help developers do their best work.. Job Overview. As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth. In a collaborative, fast-paced startup environment, you’ll work closely with the product, engineering, and sales teams to deliver a seamless customer experience.. Key Responsibilities. Customer Onboarding:. Lead new customers through a successful onboarding process, helping them quickly adopt Swarmia’s platform and integrate it into their daily workflows.. Customer Advocacy:. Be the voice of the customer within Swarmia, sharing valuable feedback with product and engineering teams to influence product development and enhancements.. Proactive Support:. Actively engage with customers to anticipate challenges, provide timely solutions, and ensure their continued success.. Relationship Management:. Build and nurture long-term relationships with customers, becoming their trusted advisor for optimizing their engineering processes with Swarmia.. Customer Education:. Educate customers on best practices, new features, and how to leverage Swarmia’s insights to drive continuous improvement.. Customer Health Monitoring:. Regularly assess customer health, using data-driven insights to identify at-risk accounts and drive retention strategies.. Upselling & Expansion:. Identify opportunities for account growth, upselling additional features or services that align with customer goals, and work closely with the sales team to expand account value.. Collaboration:. Partner with cross-functional teams (product, engineering, sales) to deliver a cohesive, high-quality customer experience and ensure alignment with company objectives.. Reporting & Feedback:. Develop reports to track customer progress, success metrics, and product feedback that helps inform our roadmap.. Qualifications. Proven experience in customer success, account management, or a customer support role, ideally within a SaaS company or tech startup.. Strong understanding of engineering teams and workflows, with experience working with developer tools or in software development being a significant advantage.. Excellent communication and interpersonal skills with a customer-first mentality.. Ability to manage multiple customer relationships, prioritize tasks, and problem-solve effectively.. Data-driven mindset, with the ability to analyze and leverage customer data to drive action.. Proficiency with customer success tools and CRM platforms (e.g., HubSpot, Salesforce, or similar).. Experience in building strong relationships and delivering value in a fast-paced, startup environment.. Passion for helping engineering teams succeed by improving their efficiency and collaboration.. Why Join Swarmia?. You’ll get to work with smart, motivated teams who are genuinely trying to make engineering work better.. There's a ton of opportunity to make an impact, take ownership, and grow alongside the company.. Work from anywhere with a remote-first culture and flexible working hours.. Join a talented team that values input and encourages collaboration across all departments.. $160-180k OTE, comprehensive benefits, meaningful equity, 401k match