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Client Success Specialist – Remote at The Flex. Remote Location: Germany. About The Flex. At . The Flex. , we’re on a mission to . reinvent the global rental experience.. We believe renting a home should be as . simple, fast, and borderless. as buying on Amazon.. Powered by our proprietary . Property Management System (PMS). , The Flex automates operations, streamlines bookings, and creates . effortless experiences. for both guests and landlords.. We’re scaling rapidly and building a . team of A-Players. — ambitious, proactive, and obsessed with excellence.. If you thrive in a fast-paced, high-growth environment and love turning problems into solutions, this role is for you.. 🎯 . The Role. As a . Customer Success Specialist. , you’ll be the . bridge between technology and human experience. at The Flex.. You’ll ensure that guests and landlords not only get the help they need but also experience the magic of a frictionless rental journey.. This is a hands-on, people-first role — perfect for someone who is . empathetic, tech-savvy, and passionate about making customers succeed.. ⚙️ . Key Responsibilities. Customer Support. – Be the primary point of contact for guests and landlords via chat, email, and phone — solving issues quickly and efficiently.. Onboarding & Education. – Guide new landlords and partners through our PMS platform to ensure they extract full value from our tools.. Issue Resolution. – Troubleshoot technical or operational problems, escalating where necessary to ensure smooth operations.. Customer Insights. – Track satisfaction metrics, gather feedback, and identify recurring issues to improve service quality.. Cross-Team Collaboration. – Work closely with . Operations, Product, and Tech. to enhance workflows and refine the end-to-end customer journey.. Upselling & Retention. – Spot opportunities to enhance guest stays and strengthen relationships with landlords.. 🧠 . What You Bring. Excellent written and verbal communication skills.. Experience in . customer success, hospitality, or property management.. Comfort using tools like . CRM, PMS, and other digital support systems.. Strong . problem-solving and organizational. skills with great attention to detail.. Empathy, patience, and the ability to stay composed under pressure.. Fluent in . English. (additional languages — especially French — are a plus).. 🌍 . Why Join The Flex. Build impact.. Be part of a company redefining how the world rents and lives.. Global exposure.. Collaborate with a diverse, high-performing international team.. Real growth.. Advance your career as The Flex scales across continents.. Performance-driven rewards.. Competitive salary and bonuses based on results.. Remote-first culture.. Work from anywhere — we value output over hours.. We’re not just building another property company — we’re building the . future of living.. If you want to be part of something global, fast, and meaningful, we’d love to meet you.. #LI-Remote