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Tier 1 Support Engineer at Logz.io. Location Information: Poland. . Overview. . . . At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As a Tier 1 support engineer, you’ll be the first point of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while helping customers get the most out of our platform and AI-powered capabilities.. . Responsibilities. . . . Own customer issues from initial response through resolution, escalating when needed with clear documentation.. . . . Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.. . . . Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.. . . . Help customers adopt and use Logz.io AI-powered features.. . . . Provide timely, empathetic, and professional customer communication.. . . . Collaborate with Product, Engineering, and Customer Success to improve customer experience.. . . . Contribute to internal knowledge bases and documentation.. . . . . . Tagged as: AI, DevOps, docker, junior, mid-level. . . Apply for job. . .