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IT Support Engineer - Linux at Astranis. . Location: San Francisco. Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.. IT Support Engineer - Linux. . We're looking for a proactive and detail-oriented IT Support Engineer with deep Linux expertise to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions—with a strong focus on Linux-based systems. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.. . This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver with a passion for Linux environments and enjoy helping people solve technical issues, we’d love to hear from you!. . Role. . . Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues across Linux systems, as well as Windows and macOS environments.. . Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles—with an emphasis on Linux workstation and server configurations.. . Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, both in person and remotely, with advanced troubleshooting across Linux distributions.. . Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues, particularly for Linux-focused workflows and system configurations.. . System Administration: Manage access permissions, system updates, and configurations within Linux environments (primary), and support administration in Active Directory, Google Workspace, and other platforms as needed.. . User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices, with a focus on helping users navigate Linux tools, systems, and security practices.. . Manage and maintain diverse computing environments: Oversee Linux, Windows, and macOS systems—ensuring optimal performance, security, and user support, with Linux as the primary area of ownership.. . Collaborate with different departments to understand and meet their technical requirements and support needs, particularly for teams relying heavily on Linux-based workflows or tooling.. . . Requirements. . . Experience: Minimum 2 years in IT support, systems administration, or a related field, with substantial hands-on experience in Linux environments.. . Linux Expertise: Proven, in-depth knowledge of Linux system administration, including command-line proficiency, package management, system troubleshooting, and configuration of various distributions.. . Multi-Platform Capability: Familiarity with Windows and macOS is beneficial, but Linux must be your strongest platform.. . Virtualization Technologies: Hands-on experience with virtualization platforms such as VMware, KVM, or similar technologies.. . Remote Support Proficiency: Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently.. . Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment.. . Mission-Critical Systems Management: Capable of managing sensitive, mission-critical Linux systems with urgency and precision to ensure operational integrity and security.. . Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach.. . Networking Fundamentals: Strong understanding of networking concepts, including IP, DNS, and DHCP.. . . Bonus. . . Cloud Services: Experience with cloud platforms like AWS, Azure, or GCP—particularly working with Linux-based cloud workloads.. . Scripting & Automation: Proficiency in scripting languages (e.g., Bash, Python, PowerShell) to automate routine tasks, with Bash/Python experience highly valued.. . Network Security: Familiarity with VPN and firewall configurations.. . Certifications: Relevant certifications, such as Linux+ or LPIC, CompTIA A+, Network+, or similar.. . ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.. . . What we offer: . .  . . All our positions offer a compensation package that includes equity and robust benefits.. .  . . Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.. .  . . Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.. . Base Salary. $70,000. - . $100,000. . USD. U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required. . (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3)). .  . . Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.