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Customer Service & Operations Representative - Remote Philippines at Lumimeds. . Location: Remote - Philippines. About LumiMeds. . LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. We work with a fully remote, globally distributed team and pride ourselves on moving quickly, communicating clearly, and building systems that actually work.. . If you’re someone who thrives in a high-ownership environment, values structure and accountability, and enjoys working with U.S.-based teams, you’ll feel right at home here.. Company Description. . LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. We provide personalized, provider-guided treatment plans that support sustainable results. Our mission is to make high-quality healthcare accessible, safe, and supportive from consultation through long-term care.. . . Role Description. . We’re hiring a.  . Customer Service & Operations Representative.  . to join our remote team. This role sits at the intersection of.  . patient support, healthcare operations, and pharmacy coordination.. . You’ll assist patients, process orders, and support medication workflows across our platform — ensuring accuracy, clarity, and a positive patient experience. This role requires strong analytical skills, attention to detail, and comfort working within.  . medical protocols.  . while knowing when to escalate to licensed providers.. . . Your role is to:. . . . Help patients understand.  . provider instructions. . . . Ensure orders and documentation are accurate. . . . Route clinical questions to providers appropriately. . . . Maintain compliance and safety standards. . . . . Key Responsibilities. . . . Respond to patient inquiries via.  . chat, email, and phone.  . with clarity and professionalism. . . . Process, review, and track patient orders accurately within our EMR and CRM. . . . Coordinate with pharmacies and internal care teams to ensure timely fulfillment. . . . Verify patient information and medication instructions against provider notes. . . . Identify discrepancies, safety concerns, or unclear instructions and.  . escalate appropriately. . . . Maintain precise documentation of patient interactions and order activity. . . . Assist in improving workflows as LumiMeds scales. . . . Meet performance metrics for.  . accuracy, response time, and volume handling. . . . . Qualifications. . . . STEM-related degree required.  . (Science, Technology, Engineering, Mathematics). Strong preference for Nursing, Allied Health, Biology, Chemistry, Pharmacy, Engineering, or Applied Math. . . . Must pass a.  . basic medical math assessment.  . (mg, mg/mL, unit conversions). . . . 3+ years of experience in.  . customer service, healthcare operations, pharmacy coordination, or similar. . . . Excellent written and verbal English communication skills. . . . Strong analytical thinking and attention to detail. . . . Comfortable managing.  . high-volume, high-accuracy workflows. . . . Tech-savvy; able to navigate tools such as Slack, Google Workspace, CRM/EMR systems, and Dialpad. . . . Adaptable, self-directed, and comfortable in a startup environment. . . . Flexible schedule;.  . weekend availability may be required. . . . . Nice to Have. . . . Nursing or clinical background. . . . Experience supporting injectable medications or specialty pharmacies. . . . Experience with healthcare compliance, documentation, or escalation workflows. . . . Strong Excel or spreadsheet skills for tracking and verification. . . . . Why This Role Matters. . This role directly supports patient safety and experience. Accuracy, judgment, and clear communication are critical — a small mistake can have a real impact. We’re looking for candidates who take ownership, think carefully, and care about doing things the right way.. How to Apply. . If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.. . This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.. . LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.. . Please note: This role requires professional-level English communication and availability to work U.S. business hours.