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Strategic Account Manager (Post-Sales) at Tellius. . Location: Remote. . Tellius enables organizations to get faster insights and . act.  upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.. . About the Role. . As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey.. . This role will involve significant travel as needed to customer sites.. . Responsibilities. . . Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding. . Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value. . Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius. . Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR). . Identify risks to retention early, and address them with tailored solutions that align to customer goals. . Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services. . Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps. . Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations. . Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience. . Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices. . . REQUIRED QUALIFICATIONS. . . 8+ years of experience in customer success, account management, strategy or analytics consulting. . Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently. . Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs. . Exceptional customer-facing and stakeholder management skills, with expertise in project/program management. . Experience leading large-scale technology or analytics transformation initiatives from design through adoption. . Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams. . . PREFERRED QUALIFICATIONS. . . Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows. . Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms. . Experience designing or working with semantic layers, business-friendly data models. . Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability. . . PERSONAL CHARACTERISTICS. . . Proactive and dependable - you don’t wait for direction, and you always follow through. . Quick, curious, and sharp - you value speed and clarity without cutting corners. . Energized by solving problems and working collaboratively. . Startup experience or entrepreneurial mindset - you know how to make things happen without a big machine behind you. . Impeccable follow-through: Never drops the ball and communicates proactively when timelines need to be pushed.. . Data-driven: Knows what metrics matter and can analyze them.. . Customer obsessed: Laser focused on providing value.. . . Note: This role is only open to candidates currently residing in and authorized to work in the United States.