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Customer Support Operations Manager (India) at Lumimeds. . Location: India. About LumiMeds. . LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. We work with a fully remote, globally distributed team and pride ourselves on moving quickly, communicating clearly, and building systems that actually work.. . If you’re someone who thrives in a high-ownership environment, values structure and accountability, and enjoys working with U.S.-based teams, you’ll feel right at home here.. Location:.  . Remote (India, South America, or Europe). . Work Hours:.  . U.S. business hours. . About the Role. . We’re looking for an experienced.  . Operations Manager for Customer Support.  . to help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.. . This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support frontline teams without micromanaging them.. . . What You’ll Do. . . . Partner closely with the leadership team to manage day-to-day Customer Support operations. . . . Oversee CS performance across chat, email, and phone support. . . . Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement. . . . Help design, document, and refine SOPs, workflows, and internal processes. . . . Support hiring, onboarding, training, and coaching of CS team members. . . . Act as an escalation point for complex customer or operational issues. . . . Ensure consistent coverage and quality during.  . U.S. business hours. . . . Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues. . . . . What We’re Looking For. . . . 3–5+ years of experience.  . in Customer Support Operations or Support Management. . . . Proven experience managing.  . remote or distributed CS teams. . . . Strong understanding of support metrics, workflows, and ticketing systems. . . . Comfortable working in a.  . high-growth, startup environment. . . . Excellent written and verbal.  . English communication skills. . . . Highly organized, proactive, and solutions-oriented. . . . Ability to work.  . U.S. time zones.  . consistently. . . . Experience in.  . telehealth, healthcare, SaaS, or regulated industries.  . is a strong plus. . . . . Location & Eligibility. . This is a.  . remote role.  . open to candidates based in:. . . . India. . . . South America. . . . Select European countries (UK, Sweden, Netherlands, France). . . . Final eligibility depends on business needs and hiring feasibility by location.. . . Why Join LumiMeds. . . . Work with a globally distributed, high-performing team. . . . Real ownership and impact on how customer support scales. . . . Clear growth path as the company expands. . . . Remote-first culture with strong operational structure. . . . . How to Apply. . Please submit your application in English. Qualified candidates will be contacted for next steps.. How to Apply. . If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.. . This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.. . LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.. . Please note: This role requires professional-level English communication and availability to work U.S. business hours.