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Associate Manager - People Success Partner at Zinnov. . Location: Porur, Chennai, Tamil Nadu. About Zinnov. . Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:. . . . Where should we invest?. . . . How do we scale globally?. . . . What capabilities will win in the next decade?. . . . Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being.  . data-led, execution-focused, and outcome-driven.  . — not opinion-heavy slideware.. . At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.. . Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.. Why Globalisation Excellence (GE).  . . Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run..  . . In GE, you don’t work in silos. You:.  . . . Own complex, end-to-end client journeys.  . . Work across GCC advisory, managed services, and BOT / outsourcing models.  . . Influence leadership decisions that shape long-term talent and operating strategies.  . . . This is where strategy meets execution — and where talent plays a defining role..  . . About the Role.  . . As an . Associate Manager - People Success Partner (Support & Ops). , you will serve as a primary point of contact for employees — providing timely, consistent guidance on HR queries, workplace concerns, and organizational policies. This role is designed for a high-empathy, high-ownership HR professional who can handle sensitive employee matters with maturity, improve employee experience through engagement initiatives, and ensure HR practices remain compliant with applicable Indian labour laws. .  . . You will also drive structured listening mechanisms (including exit interviews), support employee relations casework, and partner with L&D to build awareness across policies, performance management, and compliance..  . . What You’ll Do.  . . Employee Support & Engagement.  . . . Serve as the first point of contact for employee HR queries and provide accurate guidance on .  . . . . Track and analyze employee queries to identify trends and recommend proactive education or process improvements. .  . . . . Lead the employee exit interview process; analyze feedback and present actionable insights to HR and business leadership. .  . . . . Partner with HR and cross-functional teams to design and strengthen engagement initiatives, recognition programs, and wellbeing efforts. .  . . . . Act as a culture champion — reinforcing company values through open communication and trust-building. .  . . . Employee Relations.  . . . Support performance improvement plans (PIPs) — ensuring fairness, consistency, .  . . . . Assist with employee relations matters: grievances, conflict resolution, disciplinary actions, and workplace investigations. .  . . . . Maintain confidential, accurate records for ER cases, investigations, actions, and outcomes. .  . . . . Identify grievance trends and recommend interventions to reduce risks and improve employee experience. .  . . . HR Compliance (India).  . . . Administer leave, attendance, and accommodation programs in compliance with applicable Indian labour laws. .  . . . . Support compliance across central and state employment laws; assist with audits of policies, records, and HR practices. .  . . . . Maintain accurate employee documentation and HR filing systems aligned to record retention and data privacy requirements. .  . . . . Stay updated on labour law changes and recommend policy/process updates proactively. .  . . . . Support policy development and implementation that balances legal compliance with a positive workplace culture. .  . . . Training & Awareness.  . . . Partner with L&D to design and deliver training on HR policies, employee relations, performance management, conflict resolution, POSH awareness, and compliance topics. .  . . . . Support awareness initiatives to ensure employees understand workplace policies, codes of conduct, and grievance mechanisms. .  . . . What You Bring.  . . Qualifications & Experience.  . . . Bachelor’s degree in HR / Business Administration (MSW / MBA-HRM preferred). .  . . . . 6–8 years of HR experience with strong focus on employee relations and HR operations in India. .  . . . . Good working knowledge of Indian labour laws, statutory compliance, and HR best practices. .  . . . . Experience handling grievances, workplace investigations, and sensitive employee matters. .  . . . Key Skills.  . . . Strong interpersonal and communication skills; ability to engage employees at all levels. .  . . . . Strong problem-solving and decision-making with fairness, objectivity, and professionalism. .  . . . . High confidentiality and discretion with sensitive information. .  . . . . Strong English communication; additional regional language proficiency is a plus. .  . . . Working Environment.  . . . Office-based role with standard working conditions; approved hybrid/remote arrangements require a quiet, private workspace and reliable internet. .  . . . Physical Requirements.  . . . Prolonged sitting and computer work; frequent communication; occasional movement within the office and occasional travel for meetings/trainings. .  . . . What Success Looks Like – Globalisation Excellence (GE).  . . . Employee queries are resolved quickly and consistently, improving trust and day-to-day employee experience..  . . . . Exit insights and employee pulse trends translate into actionable interventions that leaders adopt..  . . . . Employee relations matters are handled fairly, confidentially, and with strong documentation and closure discipline..  . . . . Compliance posture is strong — audits, records, and processes remain current and clean..  . . . . Training and awareness efforts improve policy understanding and reduce repeat issues/escalations..  . . . If you enjoy being the first line of employee support, handling sensitive matters with empathy and rigor, and improving workplace culture through structured engagement and compliance-led execution — this role offers both impact and growth..  . Zinnov is an equal opportunity employer..  . We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.