Transaction Specialist - NJ/PA at Serhant

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Transaction Specialist - NJ/PA at Serhant. . Location: New Jersey. Transaction Specialist. . Remote | NEW JERSEY or PENNSYLVANIA. . About SERHANT..  . . SERHANT. is the most followed real estate brand globally, redefining the traditional brokerage model through media, content, and innovation. Powered by a full-service in-house film studio and amplification platform, we position our properties—and our agents—in front of more people than anyone else..  . . About the Role.  . . We are seeking a detail-oriented . Transaction Specialist.  to play a crucial role in ensuring smooth, compliant transactions across our team. In this role, you will manage transaction workflows end-to-end, including document compliance, commission processing, and agent support..  . . You will serve as a key partner to agents, guiding them through systems, processes, and requirements while ensuring accuracy and timeliness at every stage of the transaction lifecycle. This role requires a strong understanding of compliance, financial accuracy, and internal systems, along with the ability to proactively identify issues and drive solutions..  . . Key Responsibilities.  . .  . Transaction & Compliance Management.  . . . Review, audit, and manage transaction files to ensure compliance with brokerage and state-specific requirements .  . . . . Maintain accuracy across all deal stages, demonstrating a strong understanding of transaction statuses and workflows .  . . . . Identify and resolve missing or incorrect documentation that may delay closing or commission processing .  . . . . Independently complete compliance reviews within SkySlope, ensuring files meet all required standards .  . . . . Apply a deep understanding of company policies, regional requirements, and escalation paths (including Broker of Record involvement) .  . . .  . Commission Processing & Financial Accuracy.  . . . Queue, review, and process commissions with a high degree of accuracy and accountability .  . . . . Audit commission structures including splits, referral fees, transaction fees, and co-broke agreements. Strong understanding of team structures and dynamics. .  . . . . Identify and flag discrepancies such as missing splits, deposit mismatches, and incorrect GCI calculations .  . . . . Validate commission data against compliance documentation and financial records .  . . . . Generate CDAs, support escrow release processes, and ensure proper payment readiness .  . . .  . Agent Support & Communication.  . . . Serve as a primary point of contact for agents, providing timely and accurate support on transaction status, submissions, and payment timelines .  . . . . Proactively communicate with agents to resolve outstanding items required to close transactions .  . . . . Manage and respond to a shared inbox, ensuring all assigned communications are addressed by end of day .  . . . . Tag and route inquiries appropriately across internal teams based on ownership and subject matter .  .  . . . Systems & Process Expertise.  . . . Act as a subject matter expert in transaction and commission platforms, including Total Brokerage and SkySlope .  . . . . Maintain detailed notes within transaction records, documenting agent communications and internal escalations .  . . . . Utilize internal tools such as deposit logs to investigate pending funds and transaction discrepancies .  . . .  . Operational Excellence & Workflow Optimization.  . . . Manage a high volume of transactions across multiple stages.  . . . . Self-prioritize tasks and operate independently with minimal oversight in a fast-paced environment .  . . . . Demonstrate strong attention to detail and accuracy aligned with internal quality thresholds .  . . . . Identify inefficiencies in workflows and proactively implement scalable improvements .  . . . . Collaborate cross-functionally with Agent Finance, Accounting, and Brokerage Operations.  . . . . Support ongoing training and knowledge-sharing initiatives to improve team efficiency and agent experience .  . . .  . . Qualifications.  . . . Bachelor’s degree in Finance, Accounting, Business, or related field preferred..  . . . . 3-5 years of experience processing real estate transactions. SkySlope experience preferred..  . . . . New Jersey and/or Pennsylvania Real Estate License is required. .  . . .  . . Skills & Competencies.  . . . Exceptional attention to detail in auditing documents and financial data .  . . . . Strong analytical and problem-solving skills .  . . . . Excellent written and verbal communication skills .  . . . . High level of customer service and responsiveness .  . . . . Advanced proficiency in Excel (pivot tables, lookups, etc.) .  . . . . Strong organizational and time management skills with ability to manage multiple priorities .  . . . . Ability to quickly learn new systems and adapt to evolving processes .  . . . . Self-starter with the ability to work independently and drive results .  .