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Liability Claims Processor at Whip, Inc.. . Location: Mexico City, MEX. This is a remote position. . Position Summary:. . The Liability Claims Processor at DriveWhip provides end-to-end remote support for customers throughout the vehicle lifecycle, with a primary focus on handling liability claims. This role involves investigating claims, coordinating with third parties, and supporting customers while ensuring accurate documentation and timely resolution.. . Essential Duties and Responsibilities (include, but are not limited to the following):. . . Investigate and manage assigned liability claims, including third-party property damage and straightforward liability exposures. . Communicate with customers, claimants, and insurance carriers to gather information and coordinate claim resolution. . Review accident-related documentation (photos, reports, statements, estimates) and maintain accurate claim records. . Coordinate claim filings with third-party carriers and track claims through resolution. . Escalate complex claims (e.g., bodily injury or litigation) to senior team members as needed. . Assist customers with vehicle-related concerns including incidents, maintenance, and service requests. . Coordinate with vendors, repair shops, and towing providers to support claim and service resolution. . Maintain accurate documentation of all interactions, claims, and vehicle updates in internal systems. . Follow up on claims, repairs, invoices, and payments to ensure timely completion. . . . Qualifications Required:. . . Ability to work independently in a remote environment with reliable internet and equipment. . Availability to manage communications and follow-ups during assigned hours. . Experience in liability claims, insurance, or customer service preferred. . . Skills and Abilities:. . . Strong written and verbal communication skills. . Excellent attention to detail and organizational skills. . Analytical and problem-solving abilities, particularly in claims evaluation. . Ability to handle sensitive situations professionally. . Proficiency in CRM systems, spreadsheets, and communication tools. . Ability to multitask and manage multiple claims simultaneously in a remote setting. . . Salary: $7.00. . Physical Demands:. . . Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.. . Manual dexterity to operate a typical desktop computing workstation.. . Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack..