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Care Triage Nurse (Remote) at VitalCaring Group. . Location: Dallas, Texas, United States.  . . Join VitalCaring – Where Your Passion Changes Lives!. . Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members.. .  . . Who We Are. . Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.. .  . . Why Choose VitalCaring?. . Work That Fits Your Life. – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work.. . Make a Meaningful Impact . – Help patients and families navigate their healthcare journey with compassion and dignity.. . Thrive in a Supportive Team. – Work with a team who genuinely care and invest in your success.. . Grow Your Career. – Take advantage of advanced training, mentorship, and career development opportunities.. . Competitive Pay & Benefits . – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally.. .  . . Health & Wellness. . Medical, Dental & Vision. Pharmacy Benefits. Virtual & Mental Health Support. Flexible Spending Accounts (FSAs) & Health Savings Account (HSA). Supplemental Health & Life Insurance. . Financial & Legal. . 401(k) with Company Match. Employee Referral Program. Prepaid Legal Plans. . Identity Theft Protection. . Work-Life Balance & Perks. . Paid Time Off. Pet Insurance. Tuition & Continuing Education Reimbursement. This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida. . As a Care Triage Nurse you will:. . . Promotes the agency philosophy and mission by presenting a positive image to patients and families. . . Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence. . . Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics. . . Provides effective communication to patients and families, team members, and other healthcare professionals.  . . Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.  . . Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues. . . Takes detailed notes and enters them into the patient’s electronic medical record. . . Follows up with patients as required to ensure their needs have been met. . . Maintains confidential medical records for each patient in accordance with HIPAA guidelines. . . Stays up to date on company policies and procedures. . . Communicate with external call center to ensure all patient care needs are met. . . Managing incoming referrals from time of receipt to admission to ensure timely initiation of care. Frequent login and access to e-referral portals to ensure timely review and acceptance of referrals.  . . Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient . . Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.  . . Collaborate with clinicians to manage all patient scheduling needs . . Communicate summary of afterhours/holiday activity with appropriate branch leaders . . Participate in regular training and continuing education to stay current with best practices in home health care.  . . Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift.  . . Ensure that all required portal systems are frequently accessed with current login credentials.  . . Performs all other duties as assigned. . . .  . . Position Qualifications.  . . . Graduate of an accredited school of nursing  with a current Compact RN License. . Managerial Experience. . Current license in state of practice and CPR certification . . Bachelor’s degree, preferred . . Minimum of 3 years of experience as a home health nurse . . Excellent verbal and written communication skills and critical thinking skills . . Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word) . . .