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Sales Agent at Whip, Inc.. . Location: Mexico. This is a remote position.. . Position Summary:. . Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.. . This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.. . Essential Duties and Responsibilities (include, but are not limited to the following):. . Sales-Driven Customer Engagement. . . Handle inbound and outbound Calls and SMS conversations with a sales-first mindset. . Identify opportunities to convert leads, upsell services, and retain existing customers. . Assist customers with rental inquiries, booking support, and account-related questions. . Provide a professional and positive customer experience across every interaction. . Support customers through issues or concerns while maintaining focus on retention and revenue opportunities. . . Operations & Customer Support. . . Maintain accurate customer information and interaction notes within internal systems. . Follow company SOPs and workflows to ensure smooth customer experiences. . Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently. . Adapt quickly to operational changes and new processes in a startup environment. . . Qualifications Required:. . . 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus. . Experience working in high-volume environments involving Calls and messaging. . Strong communication and problem-solving skills. . Comfortable using CRM systems, spreadsheets, and SMS platforms. . Ability to multitask and stay organized in a fast-paced environment. . Fluent or highly proficient in English. . . Skills and Abilities:. . . A motivated and customer-focused sales professional. . Strong communication skills with confidence speaking to customers over Calls and SMS. . Someone who is proactive, adaptable, and results-oriented. . Comfortable handling objections and identifying sales opportunities naturally. . Calm under pressure with strong customer service instincts. . Process-oriented but flexible enough for a fast-moving startup environment. . . Salary:. $8 - $10 USD per hour; depending on experience