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IT System Administrator at Eltropy Inc.. . Location: Remote. 100% Remote (India) | IT System Administrator. . | Fintech SaaS Firm. . About the Role. . Eltropy's IT & Security team keeps a globally distributed workforce productive and secure while operating in a SOC 2-audited, compliance-driven environment. We're looking for an IT System Administrator to own day-to-day IT operations for our India team and to help move broader IT initiatives forward.. . This is a hands-on role for someone who takes full ownership of their work. You'll run endpoint management, identity administration, new-hire onboarding, and end-user support, while partnering with IT & Security colleagues across regions on projects that improve how the whole company operates. The ideal candidate is extremely detail-oriented, accountable, and proactive - someone who thrives on owning problems end to end. Because this role supports users and data across regions, strong judgment around data handling, access control, and compliance is essential.. . Who You Are:. . . Extremely detail-oriented. You catch the small things, double-check your work, and don't let items slip through the cracks.. . Accountable. You take ownership of your tasks end to end and follow through without needing to be chased.. . Proactive. You anticipate problems, raise them early, and look for ways to improve rather than waiting to be told.. . A driver. You're comfortable owning day-to-day operations and pushing IT initiatives forward alongside the team.. . . Role & Responsibilities:. . . Own new-hire onboarding and offboarding: account and access provisioning, device preparation, and a smooth day-one experience.. . Manage laptop procurement, imaging, shipping, tracking, and asset lifecycle for the India team and distributed staff.. . Provide responsive macOS and Windows end-user support via the ticketing system (Zendesk), resolving issues within SLA.. . Administer Microsoft Entra ID: user and group lifecycle, authentication, Conditional Access, and role-based access control.. . Manage the macOS fleet in Kandji and the Windows fleet in Microsoft Intune: enrollment, configuration, app deployment, and patch/update management.. . Administer Google Workspace: user provisioning, group and shared drive management, and collaboration tools.. . Support SSO and SCIM provisioning across SaaS applications; troubleshoot identity and access issues.. . Perform basic networking tasks: configuring and troubleshooting access points, switches, and routers.. . Support security and compliance operations: access reviews, endpoint hardening, MFA enforcement, and SOC 2 evidence collection.. . Run day-to-day IT operations for the India team while contributing to and helping drive company-wide IT initiatives and projects.. . Develop and maintain clear documentation, runbooks, and SOPs for IT systems and processes.. . Stay current on emerging technologies and recommend improvements to reliability, security, and efficiency.. . . Qualifications . Required:. . . Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent practical experience.. . 3+ years of hands-on IT/systems administration experience.. . Strong macOS and Windows troubleshooting across hardware, software, and cloud services.. . Proficiency administering Microsoft Entra ID (users, groups, authentication, Conditional Access, access control).. . Proficiency with Kandji MDM for macOS device management (enrollment, configuration profiles, software deployment, patching, compliance).. . Demonstrated ability to own new-hire onboarding end to end and to handle laptop shipping, imaging, and asset logistics for a distributed workforce.. . Strong written and verbal English communication, with a habit of documenting work.. . Availability to overlap with other regions' working hours as needed.. . . Additional skills that are a plus. . . Exposure to SOC 2, ISO 27001, or similar control frameworks and access reviews.. . Hands-on experience with Microsoft Intune for Windows management.. . Familiarity with SCIM provisioning, SSO integrations, and identity governance.. . Scripting or automation experience (PowerShell, Bash, or similar).. . Experience administering Zendesk or a comparable ITSM/ticketing platform.. . Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator, Google Workspace Administrator, CompTIA Network+/Security+).. . . Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.. .