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Technician I (Bailiwick), Req #1396 at ePlus Technology, inc.. . Location: Remote. . Overview. . . As a Technician I, you will perform hardware configuration, . imaging.  and on-site deployment. You will . utilize.  helpdesk software to track and respond to requests, log . activity.  and resolve issues . in a timely manner. ..  . . . Your Impact. . . The essential functions of this position include:.  . . . Monitor helpdesk software and respond to support . requests.  . . Administer Active Directory . accounts.  . . Troubleshoot hardware and software including Microsoft Office, Windows Operating Systems, and other in-house and 3rd party software..  . . Administer Cisco Call Manager.  . . Administer Unity . voicemail.  . . Adhere to the corporate asset management . procedures.  . . Support installation and configuration of employee . workstations.  . . Manage printer maintenance and . support.  . . Mnage . additional.  duties, as . assigned.  . . . . Qualifications. . . . One or more years of experience in an IT profession.  . . Four Year.  College Degree . preferred.  . . A+ Certification . preferred.  . . Excellent customer service skills on phone and in person.  . . Professional demeanor.  . . Ability to think and . come up with.  solutions . quickly.  . . Knowledge of Networks is . preferable.  . . . . Position Specifics. . . The base salary range for this position at commencement of employment is expected to be between $26.50 and $27.50 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.. . If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.. .  . . . . Who We Are. . . . At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.. . . Corporate Values. . . Respectful communication and cooperation:. We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.. . Teamwork and employee participation:. Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.. . Work/life balance that supports our employees’ varying needs:. We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.. . Embracing communities:. We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.. . . Commitment to Diversity, Inclusion and Belonging. . . We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.. . ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. . . . . Physical Requirements. . . While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.. . By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.. . . ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: . CCPA Privacy Notice. .. . Notice to Recruiting Agencies:. ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity..