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Remote Retention Specialist (Call Center – Customer Retention & Save Calls) at Intellipet. . Location: United States.  . .  . . Remote Retention Specialist (Call Center – Customer Retention & Save Calls). . 💼 Full-Time | Remote. 💰 Pay: $15–$16/hour. 🕒 Schedule: 40h weekly within 7 AM – 11 PM CST. 📍 Location: Remote. Start Date: 10/5/26. . About the Role. . SAPS LLC is hiring Retention Specialists to join our remote call center team.. . In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.. . What You’ll Do. . •Provide support via phone, email, and chat. •Resolve cancellation requests with tailored solutions. •Assist clients based on needs. •Manage scheduling and case tracking. . Minimum Requirements. . •Experience in retention, customer service, or call center roles. •Strong negotiation and problem-solving skills. •Ability to de-escalate and retain dissatisfied customers. •Comfortable handling high call volume. •Reliable internet and distraction-free workspace. . Why Join Us. . •Work from home full-time. •Make a real impact helping dogs and owners. •Collaborative and supportive team environment. . Benefits. . •Health, Dental, Vision, Disability, and Life Insurance. •Paid Time Off. •401(k) Match. •Employee Assistance Program. . Hiring Process. . Applicants must complete an assessment through Test Gorilla prior to interviews.. .