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Claims Manager at WithCoverage. . Location: Remote. About . WithCoverage. :. . WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. . . We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.. . Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.. . WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). . We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners. . . Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.. . Why Join Us:. . . Grow Faster. – We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.. . Work That Matters. – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.. . Redefine an Industry. – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.. . Financial Rewards. – We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.. . . About The Role:. . As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to escalate.. . Success depends on sound judgment and building client trust, not just claims mechanics. In your first 90 days, success looks like a clean handoff of your accounts; kickoff calls and claim standard operating procedures completed for each one; and clients reaching out to you first when something goes wrong.. . What You’ll Do:. . . Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions. . Run claims kickoff calls for new clients and monthly claim reviews for existing ones. . Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work. . Be the person clients call when something happens, from a slip and fall to a product recall. . Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them. . Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team. . . Who You Are:. . . 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting. . End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution. . Sound judgment with a clear sense of when to escalate. . Strong client relationship and trust-building skills. . Experience running client-facing meetings (kickoffs, claim reviews). . Ability to build SOPs, reporting workflows, and training materials from scratch. . Comfortable as a primary contact during urgent or high-stress claims. . Persistent in pushing carriers, TPAs, and defense counsel toward resolution. . Able to turn claims data into insight for renewal positioning and new business. . Strong communication and organizational skills. . . For candidates based in the United States, the expected pay range for this position at the start of employment is $130,000 – $160,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role may also be eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.. . What We Offer:. . . Competitive compensation that includes equity. . Comprehensive benefit plans for medical, dental, vision, life, and disability. . Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings). . Human Interest: 401(k) provider. . Time Off: Flexible time off, sick leave, family and medical leave, and major national holidays. . A curated in-office employee experience, designed to foster community, team connections, and innovation. . Collaborative, transparent, and fun culture.