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Technical Customer Support Representative (Bilingual French/English) at Chefman. . Location: Mahwah, NJ.  . . Technical Customer Support Representative (Bilingual French/English), CHEF iQ. Mahwah, NJ | Remote to start, hybrid within 12 months | $18 to $22/hour. . Vous parlez français et anglais ? C’est vous qu’on cherche !. 🇫🇷🍳📱. . At CHEF iQ, we make smart kitchen appliances that take the guesswork out of cooking. Our wireless smart thermometers tell you when your steak is perfect, our app-connected cookers and ovens let you walk away while dinner handles itself, and our customers love them.. . We’re looking for a tech-savvy support pro who is fully fluent in French and English to be the go-to expert for our French-speaking customers. When something isn’t working right, you’ll turn a frustrating moment into a “wow, c’était facile!”. . What you’ll do. . . Support customers in French and English by phone, email, chat, and social media.. . Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.. . Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.. . Handle warranty questions, returns, recalls, and terms of sale with care.. . Keep clean, detailed records of every interaction and own your follow-ups.. . Share what customers are telling us with our Software, Hardware, and Product Development teams.. . . What you bring. . . Fluent spoken and written French and English. This is a must.. . 2+ years of customer support experience, ideally technical support.. . A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.. . Experience in a CRM or ticketing system. Salesforce is a big plus.. . Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.. . A sharp eye for detail. Model numbers and part numbers don’t trip you up.. . A friendly, upbeat way with people, even when a customer is having a rough day.. . You can juggle a busy queue and still give every customer your full attention.. . A quiet home workspace and reliable internet for the remote period.. . . Why you’ll love it here. . . Your languages matter.. You’ll be a key voice for our French-speaking customers.. . Real ownership.. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.. . Hands on with cool tech.. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.. . Room to grow.. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.. . . The fine print. This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.. . Prêt(e) à aider nos clients à mieux cuisiner? Apply today!. 🔥. .  . Hourly Pay Range (commensurate with experience). $18. - . $22. . USD