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Clinical Operations Coordinator at Lumimeds. . Location: Remote - US. About LumiMeds. . LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.. . As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.. . We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.. . Clinical Operations Coordinator – Provider Support (NP). . Location:. Remote – United States. Employment Type:. Part-Time. Department:. Clinical Operations. Required Background:. Nurse Practitioner (NP). . About LumiMeds. . LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We deliver patient-centered, provider-guided care through a modern virtual platform, combining clinical oversight with strong operational support.. . As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. We are a remote-first, globally distributed team that values accountability, efficiency, and proactive problem-solving.. . About the Role. . LumiMeds is seeking a . Clinical Operations Coordinator – Provider Support (NP). to oversee the daily operational performance of our remote clinical provider network, including Doctors of Osteopathic Medicine (DOs) and Nurse Practitioners (NPs).. . This position is responsible for monitoring provider workloads, tracking patient communication queues, identifying delays, and ensuring that patients receive timely responses and appropriate clinical follow-up.. . The ideal candidate is a Nurse Practitioner with strong organizational skills, experience in telehealth environments, and the ability to proactively identify and resolve operational bottlenecks.. . This is a part-time, remote position focused primarily on clinical operations, provider coordination, and patient response monitoring rather than direct patient care.. . Key Responsibilities. . 1. Provider Workload Monitoring. . . . Monitor daily workloads across DOs and NPs using the company's clinical management system.. . . . Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks.. . . . Identify providers experiencing high workloads or delays in completing assigned tasks.. . . . Coordinate workload adjustments and escalations with the appropriate clinical leadership.. . . . Ensure provider assignments and pending patient requests are actively monitored.. . . . 2. Patient Response Monitoring & Follow-Up. . . . Monitor patient communication queues to identify unanswered messages and delayed clinical responses.. . . . Send reminders and alerts to providers when patient requests remain pending beyond established response-time expectations.. . . . Escalate urgent or time-sensitive patient concerns according to established clinical protocols.. . . . Follow up on unresolved cases to ensure appropriate action is taken.. . . . Help prevent communication gaps that could negatively impact the patient experience.. . . . 3. Clinical Operations Coordination. . . . Serve as an operational point of contact between clinical providers and internal support teams.. . . . Identify recurring workflow issues affecting provider productivity and patient response times.. . . . Support the implementation of standardized clinical communication and escalation procedures.. . . . Collaborate with Clinical Leadership and Operations to improve efficiency and service quality.. . . . Maintain visibility into outstanding clinical tasks and follow-up requirements.. . . . 4. Performance Tracking & Reporting. . . . Monitor key operational metrics, including:. . . . Average patient response time.. . . . Number of unanswered or overdue patient messages.. . . . Provider workload distribution.. . . . Pending clinical tasks by provider.. . . . Escalation volume and resolution time.. . . . . . Prepare concise reports highlighting delays, operational risks, and improvement opportunities.. . . . Recommend workflow adjustments to improve provider efficiency and patient satisfaction.. . . . Requirements. . . . Nurse Practitioner (NP) degree and professional background required.. . . . Active U.S. NP license preferred; required if the role includes activities that constitute clinical practice.. . . . Previous experience in telehealth, virtual care, or clinical operations.. . . . Strong understanding of clinical workflows, patient communication, and provider responsibilities.. . . . Experience using Electronic Medical Records (EMR) or telehealth management platforms.. . . . Excellent organizational skills and attention to detail.. . . . Ability to manage multiple priorities and follow up proactively.. . . . Strong written and verbal English communication skills.. . . . Comfortable working independently in a fast-paced, remote environment.. . . . Familiarity with HIPAA and patient confidentiality requirements.. . . . Nice to Have. . . . Experience coordinating distributed clinical teams.. . . . Background in weight management, metabolic health, or subscription-based telehealth services.. . . . Experience monitoring clinical service-level agreements (SLAs) and response-time metrics.. . . . Experience building operational dashboards or tracking provider performance.. . . . What Success Looks Like. . . . Patient messages and clinical requests are consistently monitored and addressed within established response-time targets.. . . . Providers receive timely alerts regarding pending or overdue tasks.. . . . Workload imbalances are identified early and escalated appropriately.. . . . Clinical communication delays are reduced.. . . . Leadership has clear visibility into provider workloads, pending tasks, and operational performance.. . . . Patients experience timely, coordinated, and reliable clinical support.. . . . Position Details. . . . Schedule:. Part-Time. . . . Work Arrangement:. 100% Remote. . . . Location:. United States. . . . Primary Focus:. Provider workload oversight, patient response monitoring, and clinical operations coordination.. . . . Why Join LumiMeds?. . At LumiMeds, you'll play an important role in strengthening the operational foundation of our growing telehealth platform.. . You'll work closely with our clinical and operations teams to ensure providers have the support they need and patients receive timely, high-quality care.. . This is an opportunity to contribute your clinical background in an operational role that directly impacts provider efficiency, patient experience, and the scalability of our healthcare services.. . How to Apply. . If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.. . This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.. . LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.. . Please note: This role requires professional-level English communication and availability to work U.S. business hours.