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Customer Success Manager at Wrike Careers Page. . Location: Costa Rica - Remote. Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.. .  . . Our vision:  . A world where everyone is free to focus on their most purposeful work, together. . .  . Ready to become a Wriker?. . You will be part of a North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to shape “the playbook” of Customer Success.. . More about Your team:. . Your manager will be Lisa Starbuck, Manager of Customer Success. The team has 5 other CSMs you’ll work closely with. We are part of a larger group of about 20 CSMs in the Americas.. . How You’ll Make an Impact:. . . Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike. . Lead training for teams, showing off Wrike features and functionality and answering usage questions. . Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track. . Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike. . Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity. . Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally. . Partner with our account management team to identify up-sell opportunities, references, and case studies. . Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer. . . You will achieve your best if you have:. . . Bachelor’s degree plus 2-3 years of work experience in a customer-facing role. . Fluent in English is a must. . Passionate about teaching/instilling knowledge in others/training. . Willing to dive into technical details of a product to understand it thoroughly. . Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way. . Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience. . Excellent organization, project management, and time management skills. . Experience working with marketing teams, IT teams, PMO teams, Professional Services (PS).. . Able to build and maintain strong relationships with a diverse set of clients, including executives.. . You are knowledgeable, experienced in project management, business process redesign, and change management.. . . You will stand out with these qualities:. . . Critical thinker, generally curious, problem solver. . Passion about learning and improving every day, motivated to excel. . Open to feedback, coachable. . Strong team player. . Self-starter with strong ownership skills, willing to go above and beyond the job description. . Creative and innovative. . . Perks of working at Wrike. . . Paid Time Off programs for Vacation, Holidays, and Volunteering. . Medical, Dental, and Vision health insurance plans. . Life insurance plan. . Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents). . Employee Assistance Program. . . Your recruitment buddy will be . Aziza Talhi. , Senior Recruiter.. .  . . #LI-AT1. Who Is Wrike and Our Culture. . We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.. .  . . . Hybrid work mode. . Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.. . . Our persona . . 💡  Smart:. We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.. . 💚  Dedicated: . We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!. . 🤗  Approachable:. We're friendly, easy to get along with, considerate, and helpful. . . Our culture and Values . . 🤩 Customer-Focused. . We care about our customers. . We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.. . 🤝 Collaborative. . We work as one and win together, . each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.. . 🎨 Creative. . We strive to succeed through continuous innovation. . It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. . . 💪 Committed. . We believe in ownership at all levels of the organization, . by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.. .  . . . Check out our . LinkedIn Life Page. , . Company culture page. , . Instagram. , . Wrike Engineering Team. , . Medium. , . Meetup.com. , . Youtube. for a feel for what life is like at Wrike. . .