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Commercial Operations Manager at Element Critical. . Location: Remote. Element Critical . provides. hybrid infrastructure solutions . in . an expanding portfolio . of . data center . facilities across the country. . . Our mission is to. meet the diverse needs of today’s business and technology leaders. by delivering superior service and product offerings, cultivating trusted relationships with our customers, . and . motivating and enabling our employees. ..  . . This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!. OVERVIEW . . Department: Commercial Operations   .  . FLSA Status: Exempt   .  . Job Location: Austin, TX or Tampa, FL. Reports to: . Senior Director of Business. Operations  .  . . Element Critical is seeking to add a Commercial Operations Manager located in Austin, TX or Tampa, FL who aligns with our company values of accountability, integrity, grit, and problem-solving.  .  . . This role involves ensuring the accuracy and efficiency of Sales and Service Orders, overseeing customer onboarding, and developing dashboards for performance tracking and reporting. The candidate will collaborate cross-functionally, contribute to compliance efforts, and manage incident documentation. .  . . RESPONSIBILITIES. . Responsibilities will include, but not be limited to, the following:   .  . . . Validate Sales Orders are created using the appropriate product codes and approved pricing.   . . Ensure Service Order accuracy, site dispatch, acknowledgment and commit date.  .  . . Track Sales and Service Order workflows to improve efficiency and time to completion.   . . Verify new customer onboarding, ensuring account and contact record accuracy.  . . Develop Sales Order and Service Order dashboards to report key analysis and improve the Element Critical customer lifecycle.  . . Issue the sales production dashboard monthly to report booking metrics by data center including new adds, renewals, and churn.   . . Manage and optimize Quote-to-Cash (QTC) workflows by maintaining accurate policies and procedures, ensuring operational efficiency and alignment with commercial strategy.. . Collaborate with DevOps on business initiatives and perform QA for new feature deployments.  . . Serve as an ISMS Committee Member for Compliance Certification.  . . Manage repository for Root Cause Analysis (RCA) & Incident Reports.   . . Represent Commercial Operations in interdepartmental process and procedure development.  . . Gather market intel on existing opportunities and target markets..  .  . . . REQUIREMENTS & QUALIFICATIONS. . The ideal candidate will . possess. the following: . . . Bachelor’s degree in a relevant field, such as Business or Information Technology.  .  .  . . Advanced . proficiency. in NetSuite, Visio, SharePoint, and MS Office suite applications.   . . 3+ years of Commercial Operations and/or Sales Operations experience in data centers or technology.  . . Excellent organizational and project management skills..  . . Focus on teamwork, ability to apply leadership qualities, and excellent communication.  . . Demonstrable experience in gathering and documenting business requirements.. . Strong analytical and problem-solving skills.. . Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player.  We offer the following benefits, in addition to a focus on growing our culture and engagement.. . . PPO and HDHP Healthcare Plans . . FSA and HSA with above market Employer HSA Match . . Dental and Vision Insurance . . Employer Paid Disability and Life Insurance . . Additional Group Insurances . . Paid Vacation, Sick, and Personal Leave  . . 10 Company Paid Holidays . . Paid Parental Leave. . 401k with up to 4% Employer Match . . Personal Development and Learning Opportunities . . Employee Referral Program.