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Franchise Operations Specialist (100%Remote – Chicago Area Preferred) at WIN Home Inspection. . Location: Chicago. Job Description for Franchise Operations Specialist (100% Remote – Chicago Area Preferred):. . 👉 Are you excited by the idea of helping small business owners succeed?. . We’re hiring a Franchise Operations Coordinator to support franchise owners by coordinating solutions, collaborating across teams, and ensuring they have the tools they need to thrive.. .  . . About the Role. . We’re looking for a . Franchise Operations Specialist . who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you’ll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.. . Some days you’ll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you’ll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You’ll never be expected to know it all — you’ll always have expert teammates to lean on — but over time, you’ll grow your expertise so you can guide franchisees directly with confidence.. . This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.. . What You’ll Do:. . . . Serve as a trusted point of contact for franchise owners, building strong relationships 🤗. . . . Champion and coordinate requests with internal marketing, training, and operations teams. . . . Provide responsive, empathetic support and follow-through on client needs 💬. . . . Contribute to projects such as training programs, marketing reviews, and process improvements. . . . Deepen your knowledge of our systems and processes to provide more direct guidance over time 📈. . . . What We’re Looking For:. . . . Friendly and empathetic with strong people and communication skills. . . . Natural leader with a drive to grow professionally and personally 🚀. . . . Quick learner, organized, and persistent in getting things done. . . . Experience collaborating with cross-functional teams (marketing, training, or operations). . . . 4+ years in client service or customer success (preferred but not required). . . . Why WIN. . . . 100% remote role (Chicago-area candidates preferred) 🌍. . . . Collaborative, inclusive culture built on respect and growth. . . . Health, dental, vision insurance + PTO + 401(k) match. . . . Career development and advancement opportunities 📚. . . . A team that values working hard, having fun, and celebrating success together 🎉. .