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Junior Technical Support Specialist at GR8 Tech. . Location: Anywhere. GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.. . We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.. . We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. . . Our ambition drives us, our people make it real. Join us and be part of building champion-level success!. What You’ll Be Driving:. . . Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;. . Monitoring product status and involving responsible teams in urgent or critical situations;. . Collaborating closely with other departments to ensure timely and effective issue resolution;. . Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);. . Responding to questions from regional customer support teams about various player issues.. . . What Makes You a GR8 Fit:. . . At least 1 year of experience in client support;. . Intermediate+ English level; . . Fluent in Ukrainian or Russian;. . Familiarity with back-office systems, especially within gaming companies (a significant advantage);. . Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);. . Proficient in using Jira, Jira Service Management, and Zendesk;. . Strong multitasking and dynamic prioritization skills;. . Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;. . Experience with monitoring and alerting tools.. . . Desirable skills and personal features:. . . Willingness and ability to work in shifts, including night shifts.. . Why You’ll Love Working Here:. . Benefits Cafeteria. . An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:. . . Sports – gym, yoga, or any activity to keep you active;. . Medical – insurance and wellness services;. . Mental health– therapy or coaching support;. . Home office – ergonomic furniture, gadgets, and tools;. . Languages – courses to improve or learn new skills.. . . Work-life . . . Parental support with paid maternity/paternity leave and monthly childcare allowance;. . 20+ vacation days, unlimited sick leave, and emergency time off;. . Remote-first setup with full tech support and coworking compensation;. . Regular team events – online, offline, and offsite;. . Learning culture with internal courses, career development programs, and real growth opportunities.. . . Our Culture & Core Values. . GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.. . . FUELLED BY TRUST:. we’re open, honest, and have each other’s backs;. . OWN YOUR GAME. : we take initiative and own what we do;. . ACCELER8:. we move fast, focus smart, and keep it simple;. . CHALLENGE ACCEPTED: . we grow through challenges and stay curious;. . BULLETPROOF:. we’re resilient, ready, and always have a plan.. . . To keep things efficient, please apply only for roles that closely match your experience.