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Head of Account Management at GR8 Tech. . Location: Anywhere. GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.. . We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.. . We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. . . Our ambition drives us, our people make it real. Join us and be part of building champion-level success!. What You’ll Be Driving:. . . Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back;. . Documenting and tracking customer journeys and touchpoints;. . Introducing account segmentation and planning resource allocation;. . Developing and running onboarding and account development programs;. . Defining and aligning customer success policies and processes;. . Implementing customer satisfaction tools and loyalty initiatives;. . Managing business reviews and internal SLAs with escalation mechanisms;. . Creating sales targets and contributing to revenue planning;. . Driving training, internal collaboration, and executive client engagement;. . Contributing to general management and cross-functional initiatives.. . . What Makes You a GR8 Fit:. . . 3+ years of relevant management experience;. . Excellent communication skills and high EQ;. . Advanced English and Russian proficiency;. . Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines;. . Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services;. . Exceptional focus on problem solving;. . Ability to lead and be an internal Voice of Customer;. . Ability to manage diverse international remote teams.. . Why You’ll Love Working Here:. . Benefits Cafeteria. . An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:. . . Sports – gym, yoga, or any activity to keep you active;. . Medical – insurance and wellness services;. . Mental health– therapy or coaching support;. . Home office – ergonomic furniture, gadgets, and tools;. . Languages – courses to improve or learn new skills.. . . Work-life . . . Parental support with paid maternity/paternity leave and monthly childcare allowance;. . 20+ vacation days, unlimited sick leave, and emergency time off;. . Remote-first setup with full tech support and coworking compensation;. . Regular team events – online, offline, and offsite;. . Learning culture with internal courses, career development programs, and real growth opportunities.. . . Our Culture & Core Values. . GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.. . . FUELLED BY TRUST:. we’re open, honest, and have each other’s backs;. . OWN YOUR GAME. : we take initiative and own what we do;. . ACCELER8:. we move fast, focus smart, and keep it simple;. . CHALLENGE ACCEPTED: . we grow through challenges and stay curious;. . BULLETPROOF:. we’re resilient, ready, and always have a plan.. . . To keep things efficient, please apply only for roles that closely match your experience.