We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Onboarding/Customer support specialist (South Africa) at primexbt. . Location: Remote. PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience. . . We are looking for a. n Onboarding Specialist to. join our team to develop business opportunities within the South Africa region to drive growth and market penetration.. . The position does not involve aggressive cold sales, but rather helping new clients navigate the platform and ensuring they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit.. .  . The main responsibility will be:. . . Establishing effective communication with clients. . Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing. . Helping clients understand the platform and supporting them throughout the process of making a deposit. . Assisting clients  via various communication channels (phone, WhatsApp, platform chat, email, push notifications). . . Collaboration with the management and IT/Suport departments. . . Discover your Fit:. . .  Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.. .  Background in sales would be a great plus. .  . Proficiency in English(clear accent). .  . Strong negotiation, communication, and interpersonal skills, with an analytical mindset.. . . We are ready to provide for you:. . . 100% remote job. . Competitive salary . . Opportunity to work in international and cross-functional team with challenging and in-demand product. . Medical insurance after probation period. . Additional sick leaves every 6 months. . Birthday gifts. . . Are you interested? Let's talk!