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Client Partner at Smarter Technologies. . Location: Remote. Purpose of the Role. .  . . Client Partners supporting the Self-Pay Program are responsible for delivering high-quality patient financial services through effective communication, accurate processing, and strict adherence to client-approved policies and workflows. This role requires strong customer service, attention to detail, and compliance discipline to ensure seamless patient experience while meeting client performance expectations.. .  . . Description of Services. . . In-Scope Responsibilities: Client Partners are expected to perform the following core functions within the Self-Pay Program: . . Patient Financial Interactions . . Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies.. . Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage.. . Process patient payments within the client system and post transactions accurately to patient ledgers.. . Reprocess declined payments.. . . . Account Management . . Process insurance balance transfers and manual write-offs as required.. . Perform ledger modifications for pre-due date payments resulting in account credits.. . Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes.. . . . Patient Support Services . . Triage patient inquiries and route to appropriate departments.. . Handle requests for itemized statements.. . Support financial assistance applications and provide relevant guidance.. . Manage patient disputes through established resolution processes.. . . . Out-of-Scope Services: The following functions are not part of the Self-Pay Program scope: . . Credit reporting activities.. . Collection calls beyond patient financial engagement.. . . . . . .  . .  . . Key Competencies Required. . . Strong verbal and written communication skills.. . Working knowledge of healthcare billing, insurance, and patient payment processes.. . Ability to navigate Client systems with accuracy and efficiency.. . High level of integrity, confidentiality, and compliance adherence.. . Problem-solving and conflict resolution skills for handling patient disputes.. . .  . . Performance Expectations. . . Adherence to quality and compliance standards as defined by the Client.. . Client Partner is expected to demonstrate a clear understanding of how to interpret an Explanation of Benefits (EOB).. . Achievement of patient engagement and resolution targets.. . Consistent documentation of all patient interactions.. . Contribution to a positive and professional patient experience.. . Hourly Pay Rate. $18. - . $22. . USD