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Middle L1 Technical Support Specialist at GR8 Tech. . Location: Anywhere. GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.. . We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.. . We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. . . Our ambition drives us, our people make it real. Join us and be part of building champion-level success!. What You’ll Be Driving:. . . Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;. . Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;. . Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;. . Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;. . Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;. . Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.. . . What Makes You a GR8 Fit:. . . Minimum 1 year of experience in technical support, preferably in a B2B environment;. . Comfortable using Jira for task tracking and Confluence for documentation;. . Strong client support skills and understanding of how technical issues affect business operations;. . Ability to multitask and work in different shifts, including nights;. . Able to handle emergencies effectively and know when to escalate to senior team members;. . Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found);. . English proficiency at least B2 level and fluency in Russian or Ukrainian;. . Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL).. . Why You’ll Love Working Here:. . Benefits Cafeteria. . An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:. . . Sports – gym, yoga, or any activity to keep you active;. . Medical – insurance and wellness services;. . Mental health– therapy or coaching support;. . Home office – ergonomic furniture, gadgets, and tools;. . Languages – courses to improve or learn new skills.. . . Work-life . . . Parental support with paid maternity/paternity leave and monthly childcare allowance;. . 20+ vacation days, unlimited sick leave, and emergency time off;. . Remote-first setup with full tech support and coworking compensation;. . Regular team events – online, offline, and offsite;. . Learning culture with internal courses, career development programs, and real growth opportunities.. . . Our Culture & Core Values. . GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.. . . FUELLED BY TRUST:. we’re open, honest, and have each other’s backs;. . OWN YOUR GAME. : we take initiative and own what we do;. . ACCELER8:. we move fast, focus smart, and keep it simple;. . CHALLENGE ACCEPTED: . we grow through challenges and stay curious;. . BULLETPROOF:. we’re resilient, ready, and always have a plan.. . . To keep things efficient, please apply only for roles that closely match your experience.