We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Representative at AssetWatch, Inc.. . Location: United States. AssetWatch. serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey..  . The . External Support Representative. will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.. . What You'll Do: . . . Manage multiple incoming streams of support request coming in via software,. phone, email, and internal requests. . Coordinate with internal and external stakeholders as needed to address more. challenging cases and ensure a long-term solution. . Work internally across multiple departments to ensure and support the delivery of. a world class customer experience to include sending customer feedback to our. Product teams.. . Willingness to pick up the phone and dial customers within short notice to. address issues before they grow in scope. . Build a strong, trusting relationship with all customer and internal stakeholders. through fluid and timely communication. . Identify opportunities to proactively address potential challenges. Meet case and customer response time quotas always. . Utilize numerous software tools to accurately diagnose problems and proceed. with the correct solution. . Promote customer loyalty through customer recognition initiatives. Other responsibilities as directed by AssetWatch Support Manager. . . Who You Are: . . . 2+ Years of some form of technical support or equivalent experience. . 2+ Years of customer service interaction, in person or virtual. . Experience with high volume support ticketing systems. . Experience with CRM platforms (Salesforce strongly preferred). . Ability to use remote communication tools to interact and add value to internal. and external stakeholders (ie. Zoom, Slack, etc). . . What We Offer:. . AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.. . . Competitive compensation package including equity options.. . Flexible work schedule. . Full benefits and 401K Match. . Opportunity to make a real impact every day. . Opportunity to grow as a leader and build a team. . Unlimited PTO. . . We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.. . #LI-Remote. What We Offer:.  . . AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance..  . . . Competitive compensation package including stock options.  . . Flexible work schedule.  . . Comprehensive benefits including retirement plan match.  . . Opportunity to make a real impact every day.  . . Work with a dynamic and growing team.  . . Unlimited PTO.  . . . We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required..