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Senior Manager of Implementation at AssetWatch, Inc.. . Location: Remote. AssetWatch. serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey..  . What’s the Opportunity.  . . AssetWatch is seeking a Senior Manager of Implementation to lead and scale our growing team of Implementation Managers. As a hands-on leader and builder, you will own the performance and development of your team while shaping the strategy, processes, and culture that define our implementation practice..  . . This is a role for someone who is energized by building – building teams, building playbooks, and building a world-class experience for our customers. You will report to senior leadership and serve as a key connector across Sales, Product, and Customer Success..  . .  . . How You Will Contribute.  . . Team Leadership & Development.  . . . Lead, coach, and develop a team of Implementation Managers, fostering a high-performance culture grounded in accountability and growth..  . . . . Set clear performance expectations and KPIs; conduct regular 1:1s, performance reviews, and career development conversations..  . . . . Identify skill gaps and create individual development plans that help each team member grow and advance..  . . . . Recruit and onboard new Implementation Managers as the team scales..  . . . Process & Strategy.  . . . Own and continuously improve the end-to-end implementation playbook: from statement of work through successful subscription conversion..  . . . . Build and iterate on scalable processes, templates, and tooling to drive consistency and efficiency across the team..  . . . . Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores..  . . . . Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them..  . . . Customer & Stakeholder Engagement.  . . . Serve as an escalation point for complex customer situations, ensuring resolution and a best-in-class experience..  . . . . Partner with Sales, Technical Support, and Product teams to deliver a unified customer journey from trial to subscription..  . . . . Represent the Implementation function in cross-functional planning sessions, contributing insights on customer needs and operational realities..  . . . . Maintain visibility into active customer trials and installations, intervening proactively where needed to protect outcomes..  . . . Reporting & Insights.  . . . Deliver regular reporting on team performance, trial progress, and conversion metrics to senior leadership..  . . . . Analyze trends in customer feedback and implementation data to drive continuous improvement..  . . . . Ensure accurate and timely documentation across CRM and project management platforms..  . . .  . . Qualifications.  . . . 5+ years of experience in Implementation and Onboarding with at least 2 years in a people management role..  . . . . Proven experience in a SaaS environment, with a strong understanding of the SaaS customer lifecycle and subscription economics..  . . . . Demonstrated success building or scaling implementation or customer success teams..  . . . . Strong project management skills with the ability to manage multiple priorities across a distributed team..  . . . . Exceptional communication and interpersonal skills; you can motivate a team, manage up, and build trust with customers..  . . . . Data-driven mindset with the ability to translate metrics into actionable strategy..  . . . . Familiarity with CRM systems and project management tooling (e.g., Salesforce, HubSpot, Jira, Asana)..  . . .  . . Preferred Qualifications.  . . . Experience in industrial tech, IoT, or condition monitoring industries..  . . . . Track record of improving trial-to-subscription conversion rates through process and team improvements..  . . . . Experience managing remote or distributed teams across multiple time zones..  . . . . Background in managing both the technical and commercial aspects of product implementations..  . . What We Offer:.  . . AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance..  . . . Competitive compensation package including stock options.  . . Flexible work schedule.  . . Comprehensive benefits including retirement plan match.  . . Opportunity to make a real impact every day.  . . Work with a dynamic and growing team.  . . Unlimited PTO.  . . . We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required..