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Sr. Customer Solutions Engineer at FORT Robotics. . Location: Remote. . . In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities.. . While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies.. . Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility.. . By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.. . . The Senior Customer Solutions Engineer is a high-impact individual contributor role for a seasoned technical engineer who thrives at the intersection of complex systems and customer outcomes. You will own FORT's most demanding customer integrations end-to-end — from integration design through deployment — while serving as a deep technical resource for the broader Customer Solutions team. You'll bring hard-won field expertise, sharp judgment on safety-critical systems, and the credibility to lead technical conversations at any level of a customer organization.. . This role requires deep technical expertise, strong customer communication skills, and the ability to operate autonomously across fast-paced industrial environments and strategic accounts.. . Key Responsibilities. . Customer Integration Ownership. . . Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms. . Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance. . Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders. . Serve as a primary point of escalation for complex technical issues — diagnose, resolve, and document for future reference. . . Technical Architecture & Safety. . . Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms. . Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers. . Conduct trade studies to evaluate technical options and provide clear recommendations with supporting rationale. . Assess the impact of proposed engineering changes across hardware, firmware, software, and safety domains. . . Cross-Functional Influence. . . Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction. . Represent FORT in escalations, technical executive briefings, and key account reviews. . Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team. . Share expertise with peers through case reviews and technical deep-dives that convert hard-won field experience into team knowledge. . . Required Qualifications. . Experience. . . 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation. . Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight. . Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks. . Experience influencing cross-functional teams without direct authority. . Ability to travel up to 30%, including international travel. . . Technical Skills. . . Deep hands-on experience with CAN bus protocols and API integration in industrial contexts. . Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508). . Ability to read and interpret wiring schematics, electrical diagrams, and system architecture documentation. . Comfort navigating ambiguity in complex, multi-vendor integration environments. . . Preferred Qualifications. . . Prior experience as a field engineer at a robotics, automation, or industrial controls company. . Experience integrating wireless control or E-Stop systems into mobile robotics platforms. . Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus). . Experience contributing to the product roadmap or playing a customer-zero / design-partner role on new product development. . Background building or contributing to technical playbooks, onboarding materials, or field documentation. . . Work Style. . Remote, United States. Travel up to 25–30% to customer sites, with flexibility for strategic account needs. Philadelphia-area candidates welcome to work from FORT's office.. .