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Social Media Coordinator at Found. . Location: Remote. Found. is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.. The Opportunity. . Social engagement, social strategy, community listening, and ambassador-driven content are key drivers of member retention, trust, and brand advocacy at Found. This role will lead a proactive, insight-driven approach to social community management and strategy, helping Found plan, execute, and generate content that resonates with members where they live online. Reporting to the Director, Community, Creators & Partnerships, you'll shape Found’s social presence, define social strategy, oversee ambassador programs, and amplify authentic member voices across platforms.. . What You'll Do. . Social Community Monitoring & Engagement. . . Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.. . Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community.. . Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging.. . Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy.. . Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats.. . Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms.. . . Escalation & Cross-Functional Insight Sharing. . . Support escalation protocols for issues requiring support, clinical, or PR response. . Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging. . Flag early indicators of potential reputation issues or emerging crises to marketing leadership. . Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected. . Track review volume, sentiment trends, and escalation patterns across platforms. . . Creator & Ambassador Engagement. . . Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency. . Coordinate content approvals, asset sharing, and campaign participation for creator partners. . Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track. . Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience. . . Required Experience & Skills. . . 1-3 years of experience in social media management, community management, or a related role. . Deep familiarity with Instagram, TikTok, and Reddit community norms, tone, and best practices. . Familiarity with social listening tools (Sprout Social, Brandwatch, or similar). . Strong written communication skills with the ability to adapt voice across contexts and platforms. . Experience managing creators or ambassadors and coordinating campaigns across multiple platforms.. . Experience managing online community moderation, including de-escalation and policy enforcement. . Proficiency with social media management and listening tools (Sprout Social or similar), with experience tracking and reporting on community KPIs including engagement rate, response time, sentiment, and follower growth. . Comfort working in regulated or sensitive environments requiring clinical and compliance awareness. . Highly organized with strong attention to detail and the ability to manage high-volume, fast-moving workflows. . Collaborative mindset with experience interfacing across marketing, support, and product teams. . . Preferred Qualifications. . . Experience in healthcare, wellness, or another sensitive consumer category. . Background supporting creator or influencer engagement programs. . Interest in leveraging AI tools to enhance community workflows, sentiment analysis, reporting efficiency, and response drafting. . Understanding of escalation frameworks and cross-functional triage protocols. . Genuine passion for community building and member advocacy. . Comfort with ambiguity and a bias toward initiative in a fast-paced, evolving environment. . Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.. . Please review our . CCPA policies. .