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Operations Technician at Element Critical. . Location: Wood Dale, Illinois, United States. Element Critical . provides. hybrid infrastructure solutions . in . an expanding portfolio . of . data center . facilities across the country. . . Our mission is to. meet the diverse needs of today’s business and technology leaders. by delivering superior service and product offerings, cultivating trusted relationships with our customers, . and . motivating and enabling our employees. ..  . . This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!. Department: Customer Operations . FLSA Status: Non-Exempt. Job Location: Wood Dale, Illinois. Shift: Nights. Reports to: Operations Site Manager. . OVERVIEW . . Element Critical is seeking to add an Operations Technician I who aligns with our company values of accountability, integrity, grit, and problem-solving.. . The Operations Technician will support critical infrastructure operations. This position will be responsible for site security, shipping and receiving, customer support via ticketing systems, and hands-on technical assistance in network and infrastructure installations. You will play a key role in maintaining operational uptime, responding to alerts, and providing excellent customer service. . RESPONSIBILITIES. . Responsibilities will include, but not be limited to, the following:. . . Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment.. . Process Site Access Request NetSuite cases.. . Process Shipping and Receiving NetSuite cases. Handle package deliveries, document chain of custody and alert Site or Delivery Manager of deliveries. . . Monitor NetSuite case queues, dispatch and acknowledge customer requests.. . Monitor and acknowledge BMS and NMS alerts, create NetSuite cases for critical alarms.. . Create customer communication maintenance and event notifications. Track maintenance notification life cycle with timely response to In Progress and Completion customer notifications.. . Assist with service order installation and network circuit troubleshooting.. . Assist installation of cage, cabinets, ladder rack, and fiber tray.. . Assist with copper and fiber cross connect installation, testing and labeling.. . Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot.. . Handle the expedient resolution of all escalations and emergency response requests.. . Report status through ticketing system, shift reports and email.. . Maintain accurate records and document all problems including site computerized facility record databases and service order systems. . . REQUIREMENTS & QUALIFICATIONS. . The ideal candidate will possess the following:. . . High School diploma or equivalent and 2 - 4 years Security Operations, Data Center Operations and Customer Service experience.. . Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, Critical Operations infrastructure.. . Proficient in MS Excel, Word, and Outlook.. . Good verbal and written communication.. . Possess the ability and desire to learn and take on additional responsibilities. . . PHYSICAL REQUIREMENTS. . The physical demands listed below must be met for the employee to perform essential job functions of the position.. . .  Must be able to remain in a stationary position for a prolonged period such as sitting or standing.. . Must be able to move within the office space, data center, and outdoor areas of the facility when required.. . Must be able to perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.. . Must be able to operate office machinery and equipment.. . May be required to occasionally lift or move objects that weigh up to 65 lbs. . Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player.  We offer the following benefits, in addition to a focus on growing our culture and engagement.. . . PPO and HDHP Healthcare Plans . . FSA and HSA with above market Employer HSA Match . . Dental and Vision Insurance . . Employer Paid Disability and Life Insurance . . Additional Group Insurances . . Paid Vacation, Sick, and Personal Leave  . . 10 Company Paid Holidays . . Paid Parental Leave. . 401k with up to 4% Employer Match . . Personal Development and Learning Opportunities . . Employee Referral Program.