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Veterinary Practice Manager at Veterinary Eye Center of Long Island City. . Location: New York City, NY. Job Summary. Veterinary Eye Center Long Island City is a specialty practice focused exclusively on animal eye care. Located in the heart of Queens at 5 Court Square, our hospital offers advanced diagnostics and surgical treatments in a modern, highly accessible facility. The clinic is easily accessible via the 7, E, G, and M subway lines, ensuring convenience for clients throughout New York City. We’re known for our collaborative approach, working closely with referring veterinarians to provide thoughtful, high-quality care and exceptional client service.. We are seeking an experienced and dynamic Practice Manager to lead the operations of our cutting-edge veterinary ophthalmology center. The Practice Manager will work closely with the Medical Director to ensure seamless integration of clinical care and hospital operations. This partnership will support exceptional patient outcomes, drive operational efficiency, and fuel overall business growth. The ideal candidate brings a balance of leadership expertise and a passion for advancing specialty veterinary care.. . Key Responsibilities. Operational Leadership. •    Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence. •    Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments. •    Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance. •    Ensure compliance with all applicable local, state, and federal regulations. Team Management & Development. •    Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff. •    Foster a positive, collaborative workplace that encourages continuous learning and professional development. •    Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention. . Finance. •    Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box. •    Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund). •    Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership. •    Review monthly P&Ls and help track goals and hospital progress. •    Monitor and follow up on accounts receivable to ensure timely resolution. . Patient Care & Client Services. •    Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction. •    Oversee client service standards, including communication, follow-up, and overall experience. •    Address escalated client concerns with empathy and professionalism. •    Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs. . Strategic Planning & Growth. •    Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time. •    Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows. •    Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility. . Qualifications. . . Minimum 2 years of leadership experience in a veterinary or medical hospital setting. . Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred. . Bachelor's Degree in hospital administration, business management, or a related field preferred. . Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team. . Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals. . Passion for animal welfare and a deep commitment to delivering exceptional patient care. . . Position Expectations. This is a full-time, in-practice role based at our Long Island City location. The schedule is Monday through Friday, with open availability required to support the needs of the hospital and team. . This position is not remote; onsite presence and engagement are essential to the success of the role.. . What We Offer:. . . The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies.. . Sign-on bonus. . Comprehensive medical, dental and vision coverage.. . Generous paid time off, including three weeks PTO to start.. . 401(k) with a company match.. . Paid Parental Leave.. . Wellness support/EAP.. . Elective benefits through MetLife. . Employee pet discounts.. . FSA/HAS. . Discounted pet insurance through MetLife.. . . Continuing Education. . We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive . unlimited CE reimbursement. for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both.. . We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.. NYS Pay Range. $78,000. - . $85,000. . USD