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Service Integration Lead (SIAM) — Federal Health IT at Rackner. . Location: Remote — United States. Service Integration Lead (SIAM) — Federal Health IT. . Location:. Remote — United States. Security Clearance:.  Active Secret required. . Connect Services. Strengthen Mission Delivery.. . Rackner is seeking an experienced Service Integration Lead to support IT service delivery for a federal health mission.. . In this role, you'll help bring multiple service providers together under a consistent service management framework. From establishing clear responsibilities and escalation paths to guiding IT service management processes, your work will strengthen accountability and coordination across a complex environment.. . You'll have meaningful ownership of service integration practices while collaborating with customer stakeholders, technical teams, and program leadership to improve how services are managed and delivered.. . What You'll Do. . . Lead service integration activities across multiple IT service providers, including the enterprise service desk, technical support teams, and vendors.. . Develop and maintain the Integrated Service Management Plan, responsibility assignment matrix (RACI), and service interface agreements.. . Establish clear case ownership, escalation paths, and handoff responsibilities across service teams.. . Lead the team's participation in customer service-integration forums and maintain records of key decisions and issues.. . Own ServiceNow process design for incident, request, and change management, including approval of service routing and handling rules.. . Work with service providers and operational teams to support consistent service management practices.. . Lead monthly service reviews in collaboration with the Program Manager.. . . Required Qualifications. . . ITIL 4 Managing Professional designation or SIAM Professional certification.. . 8+ years of professional IT service management experience.. . At least 3 years of experience in a multi-supplier Service Integration and Management (SIAM) role.. . Active U.S. Government Secret security clearance.. . . Preferred Qualifications. . . Supporting Defense Health Agency (DHA) or Department of Defense (DoD) enterprise service desk operations.. . Owning ServiceNow-supported IT service management processes.. . . Why Rackner. . At Rackner, you'll contribute to technology and services that support important federal missions.. . Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.. . Benefits & Perks. . Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:. . . Company-supported professional certifications aligned with program work.. . Professional development and career growth opportunities.. . 401(k) with 100% company match up to 6%.. . Medical, dental, vision, life, and disability coverage.. . Generous paid time off and company holidays.. . Home-office equipment and remote-work support.. . Fitness and wellness reimbursement.. . Weekly pay schedule and team events.. . . Work Arrangement. . This position is remote within the United States and requires an active Secret clearance.. . Equal Opportunity. . Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.