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Deputy Program Manager — Federal Health IT Operations at Rackner. . Location: Remote — United States. Deputy Program Manager — Federal Health IT Operations. . Location:. Remote — United States (National Capital Region preferred). Security Clearance:. Active Secret required. . Lead Complex Operations. Keep Mission Delivery Moving.. . Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. This role brings together clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track.. . You'll work closely with program leadership to manage competing priorities, coordinate workforce capacity, and address operational challenges across multiple service-delivery functions. This opportunity offers meaningful leadership responsibility in a DoD environment, where sound operational decisions help support military health services and mission readiness.. . What You'll Do. . . Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.. . Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.. . Manage workforce capacity and resource coordination to support operational readiness and service continuity.. . Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.. . Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.. . Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.. . Support the Program Manager and maintain operational continuity when acting on their behalf.. . . Required Qualifications. . . 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.. . ITIL 4 Foundation certification.. . Active U.S. Government Secret security clearance.. . . Preferred Qualifications. . . ITIL 4 Managing Professional certification.. . Project Management Professional (PMP) certification.. . Experience with ServiceNow Field Service Management.. . Coordinating schedules and operational resources across globally distributed teams.. . . Why Rackner?. . At Rackner, you'll work alongside multidisciplinary teams supporting important federal missions and solving complex operational and technical challenges.. . We value collaboration, practical problem-solving, and continuous improvement. Our environment encourages professional growth and provides opportunities to strengthen service delivery and contribute to meaningful mission outcomes.. . Benefits & Perks. . Rackner offers a comprehensive benefits package, subject to applicable eligibility requirements and plan terms, including:. . . Company-supported certifications and professional development opportunities.. . Career development and leadership opportunities.. . 401(k) with a 100% company match on contributions up to 6%.. . Medical, dental, vision, life, and disability coverage.. . Generous paid time off and paid holidays.. . Home-office equipment and remote-work support.. . Fitness and wellness reimbursement.. . Weekly pay and team events.. . . Work Arrangement. . This position is remote within the United States, with a preference for candidates located in the National Capital Region.. . Equal Opportunity Employer. . Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.