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Support Engineer (IDE Services) at JetBrains. . Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia. JetBrains IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization. These products include IDE Provisioner, License Vault, Code With Me Enterprise, and AI Enterprise.. . We are looking for an experienced Support Engineer to assist users of the IDE Services.. . As part of our team, you’ll:. . . Carry out deep investigations into users' issues to provide bug localization for our developers.. . Provide technical support via email, internal Slack channels, and other channels.. . Work with the bug tracker, processing new and old requests.. . Reproduce users' issues and create bug reports for them.. . Contribute to product development based on the customers' common problems and needs.. . . We expect you to have:. . . Experience in the field of software engineering.. . Understanding of the software development process and continuous integration practice in particular.. . Essential system administration experience, including containerized applications and network protocols. . Familiarity with Windows, macOS, and Linux.. . Excellent written English.. . Good communication skills.. . The ability and drive to "get things done".. . A thirst for learning and mastering new technologies.. . . It would be a plus if you have:. . . Experience in technical support or in a customer-facing role.. . Experience in a QA position.. . Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).. . . #LI-DNI. We process the data provided in your job application in accordance with the . Recruitment Privacy Policy.