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Principal Partner Success Manager at AvidXchange, Inc.. . Location: Virtual. As a Principal Partner Customer Success Manager, you will be responsible for the overall health and success of key external partners. Serving as their trusted advisor, you will deeply understand and strategically align mutual business objectives to drive shared outcomes. This pivotal role requires a strategic mindset coupled with exceptional relationship-building and communication skills, underpinned by a thorough understanding of SaaS and partner ecosystems..  . . Partner Enablement:. Lead the initial and ongoing education of partner Customer Success teams, ensuring they are well-versed in AvidXchange’s solutions, best practices, and resources to successfully serve their end-customers.. . Relationship Management:. Build and maintain strong, trusted relationships with key stakeholders at partner organizations. Serve as a primary point of contact to foster collaboration and address partner needs proactively.. . Strategic Alignment:. Partner with stakeholders to define clear business objectives, key performance indicators (KPIs), and joint strategies to achieve measurable outcomes.. . Performance Monitoring and Reporting:. Regularly assess partner performance against defined KPIs, uncover trends, identify risks or opportunities, and deliver actionable insights to internal leadership and partner executives.. . Value Realization:. Ensure partners can articulate and deliver the value of AvidXchange’s solutions to their customers. Track and communicate the business impact and success metrics tied to the partnership.. . Portfolio Optimization:. Collaborate with internal teams to deploy targeted and broad-based campaigns that maximize partner-driven revenue opportunities and platform adoption.. . Advocacy and Feedback:. Serve as the voice of the partner within AvidXchange—gathering feedback, identifying needs, and advocating for partner-driven product and program enhancements.. . Collaboration:. Work closely with cross-functional teams—including Sales, Product, Marketing, Treasury Operations, and Customer Support—to ensure a cohesive, positive, and high-value partner experience.. . Growth and Expansion:. Identify new business opportunities within existing partnerships—including expanded use cases, additional solution offerings, and joint revenue-generating initiatives.. . Partner Success Program Development:. Contribute to the creation and evolution of AvidXchange’s Partner Success Program—from initial design to scaled maturity—driving operational excellence and measurable partner success.. .  . . Required Experience, Qualifications, and Skills. . . Minimum 5 years of experience in partner success, account management, or partner management within a SaaS environment.. . Proven track record of successfully managing and growing external partner relationships. . Prior experience successfully driving work cross-functionally to achieve shared goals. . Ability to successfully prioritize tasks in a complex, fast-paced environment. . Experience using Excel and Microsoft Suite to influence customer behavior to drive business objectives. . Strong written and verbal consultative communication skills. . . . Experience in successfully managing complex projects and resolving conflict and blockers. . Proficient with managing conflict and working with diverse populations and all levels of customer roles. . Documented experience assisting or facilitating partner development.. . .  . . Preferred Experience, Qualifications, and Skills. . . Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience.. . Partner Success experience, preferably in a SaaS company. . Experience in successfully managing complex projects. . Accounts payable experience. . Accounting system software experience. . Strong organization and time management skills. . Passionate about working with customers. . Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. . Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations. . Ability to perform comfortably in a high-intensity deadline-oriented work environment is a must-have. .  . . About AvidXchange. . AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, . mindset is everything. . We are . Connected . as People. , . Growth Minded. , and . Customer Obsessed. . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a . Great. . Place to Work. ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. . . Who you are:.  . . . A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. . . Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. . . Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. . . . What you’ll get:.  . . AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.. . AvidXers enjoy:.   . . . 18 days PTO* . . 11 Holidays (8 company recognized & 3 floating holidays) . . 16 hours per year of paid Volunteer Time Off (VTO) . . Competitive Healthcare . . . High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage . . 100% AvidXchange paid Dental Base Plan Coverage. . 100% AvidXchange paid Life Insurance . . 100% AvidXchange paid Long-Term Disability . . 100% AvidXchange paid Short-Term Disability  . . Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents. . Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents. . . 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%. . Parental Leave: 8 weeks 100% paid by AvidXchange** . . Discounts on Pet, Home, and Auto insurance . . BrightDime Financial Wellness Tool, offered free to teammates . . WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers . . Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more . . Onsite gym fitness center, yoga studio, and basketball court. . Tuition Reimbursement up to the federal maximum of $5,250***. . Hybrid Workplace Flexibility. . Free parking. . . *Fully granted from beginning of year, pro-rated if hired mid-year.  . . **Must be full-time for at least 3 months. . ***Must be full-time for at least one year  . . Equal Employment Opportunity. . AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.