We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Agent at The Montage Accessories Co. Ltd.. . Location: Philippines. Responsibilities for the role:. . . Handling tickets from start to finish utilizing various tools. . Expediting of other agent tickets and following up when necessary. . Providing excellent, empathetic, and effective customer service. . Can speak up and notify leads of any issues or questions. . Ability to handle upwards of 40+ tickets per day. . CSAT quality of 95% or higher. . Responding to tickets within 4-24 hours for initial and follow up responses. . Handling Chats/Phone Calls. . Good attendance. . Creating SOP's and building efficiencies within work flows. . Possible leading of internal projects. . Possible second shift opportunities. . Possible weekend shift (ie. Wednesday – Sunday). . . Requirements for the role:. . . Knowledge of Zendesk CRM platform, Microsoft Excel, Word, Sharepoint and Outlook. . 2 years+ of customer service experience - ecommerce experience a plus. . Ability to multitask. . A natural ability to de- escalate challenging requests/customers. . Ability to communicate well verbally and written. . Ability to speak and present in larger groups. . Strong attention to detail and organizational skills. . Strong ability to be proactive. . . Exceptional time management Skills. . Salary Range $500 - $840. . Remote work arrangement