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Sr. Enterprise Relationship Manager at Rectangle Health. . Location: Remote, Valhalla, NY. Sr. Enterprise Relationship Manager:. .  At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.. . Position Overview:. . The Senior Enterprise Relationship Manager is responsible for developing, maintaining, and strengthening long-term relationships with our strategic and major enterprise clients. This role is essential in ensuring our solutions align with clients’ business objectives, drive measurable value, and support long-term success. The ideal candidate brings healthcare reimbursement expertise, ideally with experience managing payer relationships with organizations such as UnitedHealthcare, Cigna, Optum, or Zelis.. . This is a high-impact, client-facing role requiring strategic thinking, cross-functional collaboration, and a deep understanding of the healthcare reimbursement ecosystem. You’ll serve as the primary contact for enterprise clients, identifying growth opportunities, ensuring adoption, and delivering a consistently excellent experience across the client lifecycle.. . Primary Job Duties:. . . Strategic Relationship Management. : Build and maintain strong relationships with decision-makers and key stakeholders at . strategic and major enterprise accounts. , acting as the trusted advisor and primary point of contact. . Healthcare Reimbursement Insight. : Use your . experience in insurance reimbursement and payer relationships. to support client success and influence internal strategy. Familiarity with major healthcare payers like . Cigna, UnitedHealthcare, Optum, and Zelis. is strongly preferred. . Account Performance Management. : Monitor and analyze key metrics (e.g., Monthly Recurring Revenue, transaction volumes, customer utilization) to ensure clients are achieving ROI and to identify risks or opportunities. . Drive Growth and Retention. : Understand client goals and pain points to identify upsell and cross-sell opportunities. Work closely with the sales team to transition qualified opportunities while maintaining ownership of the overall relationship. . Cross-Functional Coordination. : Collaborate with internal teams—Sales, Product, Operations, Support—to deliver seamless onboarding, integration, and ongoing client support. . Customer Advocacy and Support. : Act as a client advocate within Rectangle Health, ensuring their feedback informs internal decisions, and their voice is heard across teams. . Project and Communication Management. : Serve as the traffic controller across your assigned accounts, ensuring timely communication, execution of deliverables, and coordination across multiple internal teams. . Engagement and Enablement. : Help clients maximize the value of Rectangle Health’s platform by offering strategic guidance, regular product insights, and optimization recommendations. . Feedback and Continuous Improvement. : Gather and relay client feedback to internal stakeholders to inform product development and service enhancements. . . Minimum Qualifications:. . . Minimum 5 years of experience in relationship management, account management, or customer success. . Strongly preferred: Experience in the healthcare industry with a focus on reimbursement, payer relationships, or revenue cycle management, ideally involving UnitedHealthcare, Cigna, Optum, Zelis, or similar organizations. . Experience with payments, DSO, medical office management, or SaaS is a plus. . . Education:. . . A 4-year college degree in Business, Marketing, or a related field is required.. . . Technical Skills:. . . Proficiency with Salesforce or other CRM tools. . Familiarity with Microsoft Office and basic project management tools. . . Business Acumen:. . . Strong understanding of account health metrics such as MRR, transaction volumes, and utilization. . Ability to analyze data, identify trends, and make informed recommendations. . . Communication and Collaboration:. . . Excellent communication and interpersonal skills, with the ability to build trust and influence senior-level stakeholders. . . Self- Starter and Multitasker. . . Highly organized, proactive, and capable of managing multiple priorities across a dynamic portfolio of enterprise clients. . . Travel Requirement. . . Minimal Travel required (as needed for key client engagements or internal meetings. . .  . .  . . About Us:. . A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers.  The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance.  Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use and scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.. .  . Salary Range. $85,000. - . $95,000. . USD. View our CCPA disclosure notice here