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Data Capture Quality specialist at Zone & Co. . Location: Philippines. About Zone & Co.. . Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. . . Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. . . Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!. . Learn more at.  www.zoneandco.com.  or follow us on LinkedIn:.  linkedin.com/company/zoneandco. .. . About The Role: . . As a Data Capture Quality Specialist, you’ll play a key role in ensuring the accuracy and integrity of data captured by our platform, directly impacting product performance and customer decision-making. You’ll lead the transition of customers from legacy OCR solutions like Abbyy Flexicapture to Nanonets—our AI-powered OCR engine that streamlines vendor bill entry into NetSuite ERP. This is a customer-facing, hands-on role that blends technical problem solving with quality assurance and product optimization.. . You’ll also serve as a frontline technical resource for customers, troubleshooting data capture issues, delivering trainings, and working cross-functionally to improve how our Scan & Capture product performs in real-world scenarios. Your contributions will be critical to maintaining high levels of customer satisfaction, data integrity, and operational excellence.. . . . Responsibilities. . . . Train vendors and customers in the use of OCR tools including Abbyy Flexicapture and Nanonets. . . . Support sales teams by preparing proof of concept (POC) materials. . . . Respond to customer support cases and address technical issues related to data capture. . . . Perform regular quality audits to ensure accurate and complete data capture. . . . Investigate and resolve data inconsistencies or errors through detailed analysis. . . . Configure product settings based on customer-specific data needs. . . . Provide ongoing communication and updates to customers during issue resolution. . . . Escalate complex issues to the appropriate internal teams when needed. . . . Collaborate with cross-functional teams to improve capture processes and share insights. . . . Document best practices, configurations, and QA procedures. . . . Stay up to date on the latest trends and advancements in data capture technology. . . . Manage ticket queues to ensure timely resolution and adherence to SLAs. . . . Contribute to the continuous improvement of customer experience and internal workflows. . . . Qualifications. . . . Bachelor's degree in Computer Science, Data Management, or a related field. . . . Experience in data management, quality assurance, or OCR technologies—ideally in a SaaS fintech environment. . . . Strong analytical and problem-solving skills, with attention to detail. . . . Proficiency in SQL or similar tools for data querying and analysis. . . . Knowledge of OCR technologies and common data extraction challenges. . . . Familiarity with NetSuite or other ERP systems. . . . Excellent written and verbal communication skills. . . . Impeccable customer service and interpersonal skills. . . . Organized, self-motivated, and comfortable managing multiple priorities. . . . Comfortable working independently and within a team. . . . Eagerness to learn and grow professionally. . . . Fluency in English plus proficiency in at least one additional language. . . . Benefits. . . At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at . Zoneandco.com. .. . Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.. . We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.. . #LI-Remote. .