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Health Plan Implementation Manager at BetterHelp. . Location: US - Remote. Who are we and why should you join us?. . BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.. . As a . Health Plan Implementation Manager. at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.. . At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.. . What are we looking for?. . We are looking for a highly organized and relationship-driven Health Plan Implementation Manager to support the ongoing success of our health plan contracts. In this role, you will serve as the primary liaison between our organization and our contracted health plans, ensuring compliance with contract terms, delivering on performance metrics, and driving collaborative outcomes. This is a critical role for maintaining strong health plan relationships and supporting the growth and sustainability of our behavioral health services.. . What will you do?. . . Contract Management & Compliance. . . . Serve as the point of contact for assigned health plan accounts, managing all aspects of contract performance and communication. . . . Monitor and interpret contract requirements, deliverables, and timelines to ensure full compliance. . . . Work cross-functionally with internal teams (clinical, operations, RCM, finance) to meet payer expectations and solve operational issues. . . . . Relationship Management. . . . Develop and maintain strong working relationships with health plan representatives. . . . Proactively communicate updates, address questions, and resolve issues in a timely and professional manner. . . . Represent the organization in regular check-in calls, reporting meetings, and reviews with health plan partners. . . . . Performance Tracking & Reporting. . . . Track key performance indicators (KPIs) and service-level agreements (SLAs) outlined in contracts. . . . Prepare and present reports and outcome summaries for internal stakeholders and health plans. . . . Coordinate data submissions, audits, outcome reports, and other contractual deliverables. . . . . Process Improvement & Growth Support. . . . Provide feedback and insights to the leadership team on payer trends, renewal opportunities, or risk areas. . . . Support the onboarding of new payer contracts, including implementation planning and documentation coordination. . . . . .  . . What will you NOT do?. . . You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.. . You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.. . You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!. . You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.. . . Can I work remotely?. . Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.. . Requirements. . . . 5+ years of experience in implementation management, contract management, or health plan relations in a healthcare or behavioral health setting. .  . . . . Strong understanding of managed care contracts, value-based care principles, and payer expectations, especially in the behavioral health space. .  . . . . Excellent interpersonal and communication skills, with the ability to build and maintain long-term relationships. .  . . . . Experience working with Medicaid and/or Medicare health plans. .  . . . . Project management or process improvement experience. . . . Benefits. . . Remote work with regular in-person bonding experiences sponsored by the company. . Competitive compensation . . Holistic perks program (including free therapy, employee wellness, and more). . Excellent health, dental, and vision coverage. . 401k benefits with employer matching contribution. . The chance to build something that changes lives – and that . people love. . Any piece of hardware or software that will make you happy and productive. . An awesome community of co-workers. . . The base salary range for this position is $100,000 - $140,000 In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): . Teladoc Health Benefits 2025. . Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.. . At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.