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APD Claims Adjuster, Auto Delivery & Ridshare at Reserv. . Location: Remote · Atlanta, Georgia, United States. . Description. . About Reserv. . Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.. . We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. . .  . . About the Role. . We are seeking highly organized and customer-focused commercial auto delivery & rideshare adjusters to join our team in support of delivery & rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto delivery & rideshare exposures, including driver and third-party incidents unique to the delivery and rideshare ecosystems. You’ll interact directly with delivery & rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.. . This role is ideal for someone experienced in the delivery & rideshare space who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.. .  . . Who you are. . . Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.. . Experience in commercial auto delivery & rideshare claims is a plus.. . Passionate claim professional who cares about the customer and their experience.. . Empathetic. You exercise empathy and patience towards everyone you interact with. . . Sense of urgency - at all times. That does not mean working at all hours.. . Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. . . Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. . . Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. . . Anti-status quo. You don’t just . wish.  things were done differently, you . action.  on it. . . Communicative. (we'd love to know what this means to you). . And did we mention, you have a sense of humor. Claims are hard enough as it is.. . .  . . What we need. . We need you to do all the things typical to the role:. . . Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests. . Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action. . Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. . Coordinate the repair of damaged vehicles and assist with rental reimbursement. . Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss. . Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. . Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. . Provide input for continuous development of claims guidelines, best practices, and process improvements. . Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim. . Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications. . .  . . Requirements. . . Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications). . Active insurance adjuster’s license by way of a designated home state, or home state. . Minimum of . 3 years.  of experience on point and concentrated in commercial auto delivery & rideshare APD claims adjusting, ideally with:. . . First-party comp & collision. . Third-party property damage and bodily injury. . Total loss and liability investigations. . Experience with Ride Share (or TNC/Livery) is required.. . . Willing to obtain all licenses within 60 days, including completing state required testing. . Knowledge of state regulations, policy provisions, and standard operating procedures. . Commercial experience preferred. . Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures. . Curious and motivated by problem solving and questioning the status quo. . Desire to engage in learning opportunities and continuous professional development. . Willingness to travel for client and claims needs. . .  . . Benefits. . . Generous health-insurance package with nationwide coverage, vision, & dental. . 401(k) retirement plan with employer matching. . Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!. . Generous family leave policy effective after 8 months of continuous work. . Work from anywhere to facilitate your work life balance. . Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!. . .  . . Additionally, we will. . . Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. . Work toward reducing and eliminating all the administrative work from an adjuster role. . Foster a culture of empathy, transparency, and empowerment in a remote-first environment. . . At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!.